Sales & Service Support Specialist DACH & Norden

Requisition ID: 33346

At Terumo Blood and Cell Technologies, our 7,000+ global associates are proud to come to work each day, knowing that what we do impacts the lives of patients around the world.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient’s life every second of every day and are committed to continuing to increase the number of patients we serve.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Consider joining our team and unlock your potential.

JOB TITLE: MARKETING, SALES & SERVICE SUPPORT SPECIALIST DACH

JOB SUMMARY:

You will be part of a multicultural local DACH Sales & Service department and support our sales, service and marketing activities as well as supporting the Office Manager and his team (as agreed locally) with administrative tasks, both on a day-to-day basis and with direct regard to ‘Tenders’ as required. Your customers are primarily internal although there will be external activity (organizing third party events like conferences, symposiums, workshops but also team meetings and where required training events). You will provide a highly professional, written and verbal service at all times. You should be able to highlight potential sales opportunities, and where appropriate, follow up through the sales team. You must understand the marketplace directly relevant to your customer and the territories you are supporting. You should have excellent organizational skills and be flexible in your approach. In the follow-up of your activities, you will be responsible for contract administration (creation, maintenance & renewal), administrative technical service, and after sales activities supporting internal and external customers in the DACH region.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support activities in the DACH region.
• Support organization of local and centralized events for customers and internal.
• Responsible for quotation management.
• Place service contracts in our systems.
• Keep track of documentation.
• Support the sales & service team with backup, projects, and events.
• Acquire knowledge regarding activities and products to proceed with inside sales activities.
• Maintain a clean database and place required documents in the correct folders.
• Understand the market dynamics of the areas you are responsible for.
• Ensure all local tender activity is carried out on time.
• Follow internal processes and suggest improvements where necessary.
• Have knowledge of the internal organization of BCT and use your network to perform your role.
• Know each of the sales team members in the areas you are responsible for.
• Organize and attend those congresses that are appropriate in your areas of responsibility on an annual basis.
• Direct any ad-hoc queries to Customer Services in Brussels and ensure that the Primary contact in customer Services is kept aware of any contacts you receive from customers and their content.
• Understand the individual cultures of the organizations in your area of responsibility to provide appropriate marketing support.
• Ensure knowledge of internal systems.
• Review internet sites, local publications, etc., to check for Tenders.
• Provide support and input to Tender documents as required.
• Carry out general office administration/management (pay local invoices, post, etc.).
• Book and manage local training courses as required (for customers).
• Attend local sales meetings.
• Local document translation as required.
• Be responsible for office management of the German branch office.

MINIMUM QUALIFICATION REQUIREMENTS

Education

Bachelor’s degree, good Secondary Educational qualifications or equivalents.

Experience

5 years related experience preferably in a fast-paced and international environment.

Skills

• In line with Terumo\’s Core Values:
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation
• Must have: Communication – Planning – Team Orientation – excellent English language skills, both written and verbal – IT Literacy – Systems Oriented – Problem Solving and Analysis – Flexible – Interpersonal Sensitivity.
• Nice to have: Marketing. Sales Knowledge – Persuasiveness.
• Excellent Administrative skills.
• Some Sales/Marketing experience preferred but not a must have.

Travel: Limited to 5-10 days per year. There will be a requirement for some travel and periods away from the home and office, after the initial training has been completed. These are likely to be of a local nature but are likely to be less than 5 days.

Minimum 2 to 3 days per week physically in the office is a must.

ADDITIONAL INFORMATION

• Based: German Office (Munich).
• Reporting to: Sales & Service Administration Supervisor.
• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
• We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore, and Tokyo.
• We manufacture devices, disposable sets, and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S., and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions, and keep us true to our corporate mission of contributing to society through healthcare:
  • Respect – Appreciative of others
  • Integrity – Guided by our mission
  • Care – Empathetic to patients
  • Quality – Committed to excellence
  • Creativity – Striving for innovation

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