Strategic Customer Success Manager (m/f/d)

YOUR JOB

Are you eager to be the strategic partner driving exceptional value for corporate accounts while building lasting relationships with top-level executives? Can you see yourself steering complex, multinational projects with precision, all while showcasing the measurable impact of our solutions on client success?

LET\’S PROTECT THE PEOPLE BEHIND THE DATA

We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 250 team members worldwide and with offices in Munich, Berlin, London, Vienna and Stockholm we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks.

WHAT YOU\’LL BE DOING

1. You lead customer onboarding, ensuring seamless adoption through well-structured processes and customer enablement.
2. You manage projects and stakeholders proactively, driving project success, anticipating issues, and steering multiple projects using proven frameworks and tools.
3. You understand customer needs by gathering insights into challenges and tailoring solutions to maximize satisfaction and business outcomes.
4. You develop account plans, identify upselling and cross-selling opportunities, and collaborate with sales to drive customer expansion and retention.
5. You build and maintain strategic partnerships by understanding client goals and aligning them with company solutions.
6. You monitor customer portfolios, flag risks early, and create anti-churn strategies in collaboration with internal teams.

WHAT YOU\’LL GET IN RETURN

1. The proper tools and capacities to build up and lead an ambitious, international team with diverse skill sets.
2. Enjoy the freedom and trust to bring in and execute your ideas with a quick pace, autonomy, and the ability to make impactful decisions.
3. Gain strategic insights into management topics with the opportunity to actively contribute, working closely alongside leadership and executive peers.
4. Rapid development opportunities, attractive performance bonuses, and the opportunity to strengthen your leadership skills and business expertise.
5. Step into a stable, forward-looking role within a dynamic scale-up poised to shape the fast-growing Security & Compliance industry.

THE QUALITIES YOU\’LL NEED FOR A SUCCESSFUL CAREER AT DATAGUARD

1. Experienced Customer Success Manager, Consultant, or Account Manager in dynamic SaaS environments.
2. Skilled in project management, product demos, executive meetings, conflict resolution, and stakeholder engagement.
3. Interest in Privacy, InfoSec, and Compliance, with a readiness to learn and adapt to evolving regulations.
4. Team player, action-oriented, and customer-focused.
5. Strong communicator, fluent in both German and English.

LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS:
No matter your origin, ethnicity, gender identity, religion or individual requirements; at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication, but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills – and together we will make great things happen. We are looking forward to meeting you!

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