NSI - System Support Representative FR/EN - Internal & client site

To reinforce our teams, we are looking for a  System Support Representative  speaking French & English. Your main responsibilities: Responsible for the contact with the user  after escalation  from the first line Helpdesk team Analyze the nature of the incident  and are capable to  provide a profound solution  or assist the user in a workaround Handle  more advanced administration tasks  (Policy Groups, Active Directory…) Update incident log in incident tracking tool  and  route of incident to the Infrastructure Team Propose  improvement suggestions  in incident, problem and change management Your profile: Technical Skills You have at least 3-5 years of experience as a Helpdesk Agent with the ability to resolve technical incidents Familiar with environments such as  Windows 10, Windows Server 2019/2022/2025 . Linux is a plus Advanced knowledge of  Microsoft 365 (Administration), Azure, and Citrix Familiar with ticketing tools and ITIL guidelines Experience working with  Hyper-V or VMware  environments; Nutanix is a plus Ideally, experience with software deployment tools  (SCCM/Intune) Soft Skills Strong communication skills (verbal and written) with the capacity to work in a dynamic environment Motivated with a “can-do” attitude Client/service oriented Team player with the ability to communicate with different teams (Helpdesk, Infrastructure…) Autonomous and proactive Flexible and open to working in shift mode (6 am to 10 pm, night shifts, and weekends) Open to working from company sites (Bertrange and Esch-sur-Alzette) and customer sites If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered : Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities Permanent contract Training courses Dynamic and innovative environment Be in the position to open your career perspectives Competitive salary package If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.