Senior Technical Service Technologist - Savoury, Meat & Meat Alternatives

LOCATION: Hamburg

REPORTS TO: Technical Service Manager Central & Eastern Europe

GRADE: F

WORKPLACE TYPE: Hybrid

Core Responsibilities:

• Act as the lead technical contact for assigned customers and key accounts, providing comprehensive technical expertise throughout the customers' innovation process to meet business growth targets.
• Conduct application trials involving formulation and process development or fine-tuning, in the presence of customers or at the customer's site.
• Work proactively on own ideas and utilize customer feedback to develop innovative food solutions.
• Utilize all resources to evaluate customers' recipes, ingredients, and processes to diagnose problems and apply food technology knowledge, giving recommendations on the best solution.
• Organize visits to customers and/or visits from customers to the Ingredion Idea Labs (planning trials, meetings, and venue).
• Inquire, listen, and fully understand the needs of customers and work with the business team to quickly deliver innovative solutions.
• Develop strong relationships across key stakeholders in the technical and commercial teams and distributors to drive and prioritize projects & activities aligned with the strategy and maximize business return.
• Document technical work centrally and communicate project results internally as well as externally to customers.
• Record and share relevant customer activities and project updates in the customer relationship management system.
• Evaluate customer and competitor portfolios, expertise, and services to gain insights and share knowledge with the team.
• Work with a diverse group of people within an international organization, leverage global resources to address local requirements, and actively participate in cross-functional project teams.
• Analyze and address complex technical issues and significantly improve, change, or adapt existing techniques.

Qualified candidate will have:

• Degree, or equivalent, in Food Technology or Food Engineering or other relevant discipline.
• Strong experience in a Technical Service, NPD, or Applications team in specialty food ingredients.
• History of successful projects delivering product innovation and a proven track record of technically supporting customers in the food industry.
• Expert applied knowledge of interactions of different food ingredients, ingredient systems, and food processing.
• Experience in Savoury, Meat, and Meat Alternatives applications is desirable.
• Experience is likely across more than one category.
• Advanced understanding of equipment and technologies to enable laboratory and pilot plant trials with a focus on these application areas.
• Excellent analytical, monitoring, and communication skills.
• Fluent in English and German (verbal & writing).
• Works on own initiative/autonomy to deliver Technical Activity.
• Ability to travel within the region up to 40% of the working time.

Required behaviors and skills:

• Win with Customers – Understand and share needs, create distinctive value, build deep relationships.
• Drive for Results – Drive execution. Work collaboratively with others.
• Innovate - Foster new ideas and creative thinking to deliver innovative solutions.
• Foresight – Solve complex problems, develop creative solutions.
• Learning – Self-awareness, curious and open-minded, courageous.
• Proactively build a good understanding of the customer to ensure own work is responsive to customer needs.

Relocation Available: No