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- Aufgaben: Design and implement cutting-edge ITSM solutions using ServiceNow.
- Arbeitgeber: Join ARHS Group, part of Accenture, a growing company with over 2500 employees.
- Mitarbeitervorteile: Enjoy a professional environment with opportunities for career growth and challenging projects.
- Warum dieser Job: Be a key player in optimizing IT processes and making a real impact in tech.
- Gewünschte Qualifikationen: 5+ years in ServiceNow architecture, strong ITIL knowledge, and hands-on experience required.
- Andere Informationen: Fluency in English is a must; experience in Agile environments is a plus.
Das voraussichtliche Gehalt liegt zwischen 54000 - 84000 € pro Jahr.
Job Description
Want to skyrocket your career with a rock-solid company? With over 2500 employees, we’re still growing and searching for new colleagues who appreciate working on challenging projects with new technologies and methodologies in a professional & enthusiastic environment! Join us and take your career to the next level! ARHS Group – Part of Accenture is looking for a ServiceNow Architect (M/F) !
As a ServiceNow architect, you will be in charge of designing, implementing, and optimizing IT Service Management (ITSM) solutions within ServiceNow. Key Responsibilities: Design and implement ServiceNow ITSM solutions that address Service Operation and Transition needs, ensuring seamless integration with existing IT processes Define CMDB governance policies, ensuring data accuracy, relationships, reconciliation, and compliance with ITIL best practices Provide guidance on Change Management policies, ensuring controlled and risk-mitigated changes across the IT landscape Ensure that ServiceNow solutions support SLA/KPI compliance and processes workflows Lead the development of automated workflows for Incident, Problem, Request, Change, and Configuration Management Leverage ServiceNow Flow Designer, Workflow Editor, and Orchestration to streamline service processes Ensure CMDB is effectively integrated with asset management and service discovery solutions Optimize ServiceNow implementations to align with budgetary constraints while ensuring maximum operational value Act as a subject matter expert for ServiceNow ITSM, providing technical leadership to internal teams and stakeholders Offer guidance on best practices for ServiceNow implementation and ITIL process integration Assess existing ITSM processes and recommend enhancements through ServiceNow adoption Own the ServiceNow architecture and governance throughout the solution lifecycle Act as a key escalation point for technical issues related to ServiceNow ITSM workflows Your profile: 5+ years of experience in ServiceNow architecture and ITSM implementations, with a strong focus on Service Operation & Transition Extensive hands-on experience with ServiceNow ITSM modules, including Incident, Problem, Request, Change, and Configuration Management (CMDB) Expertise in ServiceNow scripting (JavaScript, Glide API), REST/SOAP integrations, and UI customization Strong ITIL knowledge and experience implementing ITIL-based workflows in ServiceNow Proven ability to design and implement ServiceNow CMDB governance models, ensuring data integrity and process automation Experience in large-scale IT operations, preferably in public sector or enterprise IT environments ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) – ITSM/CMDB/Change Management Experience working in Agile (SAFe, Scrum) environments Knowledge of cloud technologies (AWS, Azure, GCP) and their integration with ServiceNow Familiarity with DevSecOps practices and CI/CD automation Understanding of enterprise ITSM governance and compliance frameworks Ability to communicate complex technical concepts to both technical and non-technical stakeholders Fluency in English is required
ServiceNow Architect Arbeitgeber: ARHS Group Part of Accenture
Kontaktperson:
ARHS Group Part of Accenture HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: ServiceNow Architect
✨Tip Number 1
Make sure to showcase your hands-on experience with ServiceNow ITSM modules during networking events or discussions. Engaging with professionals in the field can help you gain insights and potentially lead to referrals.
✨Tip Number 2
Join online forums or communities focused on ServiceNow and ITSM. Participating in discussions can help you stay updated on industry trends and best practices, which you can mention in interviews to demonstrate your knowledge.
✨Tip Number 3
Consider obtaining additional certifications related to ServiceNow or ITIL if you haven't already. This not only enhances your resume but also shows your commitment to professional development in the field.
✨Tip Number 4
Prepare to discuss specific projects where you've implemented ServiceNow solutions. Being able to articulate your role and the impact of your work will set you apart from other candidates during the interview process.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: ServiceNow Architect
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights your 5+ years of experience in ServiceNow architecture and ITSM implementations. Focus on specific projects where you designed and implemented ServiceNow solutions, emphasizing your expertise in Incident, Problem, Request, Change, and Configuration Management.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your hands-on experience with ServiceNow ITSM modules and your knowledge of ITIL best practices. Be sure to explain how your skills align with the responsibilities outlined in the job description.
Showcase Technical Skills: Highlight your technical skills related to ServiceNow scripting, REST/SOAP integrations, and UI customization. Provide examples of how you've leveraged these skills to optimize ServiceNow implementations and ensure compliance with SLA/KPI processes.
Prepare for Interviews: If selected for an interview, be ready to discuss your experience in Agile environments and your understanding of cloud technologies. Prepare to communicate complex technical concepts clearly, as you'll need to engage with both technical and non-technical stakeholders.
Wie du dich auf ein Vorstellungsgespräch bei ARHS Group Part of Accenture vorbereitest
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with ServiceNow ITSM modules. Highlight specific projects where you designed and implemented solutions, focusing on Incident, Problem, Request, Change, and Configuration Management.
✨Demonstrate Your ITIL Knowledge
Since the role requires strong ITIL knowledge, be ready to explain how you've implemented ITIL-based workflows in previous roles. Discuss any governance models you've designed for CMDB and how they ensured data integrity.
✨Communicate Clearly
You will need to communicate complex technical concepts to both technical and non-technical stakeholders. Practice explaining your past projects in a way that is easy to understand, avoiding jargon when possible.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle technical issues related to ServiceNow ITSM workflows. Think of examples from your experience where you successfully navigated challenges.
