(Senior) CRM Project Manager (12 month FTC) (div/f/m)

This is a 12 month fixed term contract.

Please submit your application in English.

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Uber, Walmart, and more!

JOB PURPOSE

As a (Senior) CRM Project Manager you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign, review, and deploy creative as well as manage the overall agency workload in partnership with the rest of the team.

You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries; while maintaining agency profitability and a high level of creative integrity.

KEY RESPONSIBILITIES

1. Manage, draft and review client briefs
2. Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity
3. Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
4. Clearly and effectively distill and transfer client feedback to designers, copywriters
5. Prioritising workloads for the team, and escalating when needed
6. Ensure client requirements are met whilst protecting DEPT brand values
7. Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser
8. Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews
9. Ensure high standards are maintained and add value wherever possible
10. Ensure success criteria are met and projects are delivered to time and to budget
11. Maintain a good knowledge of all DEPT products and services and actively promote them to clients
12. Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively
13. Work with the team to determine and test creatives across client owned channels

WHAT WE ARE LOOKING FOR

1. Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience
2. Extremely organised, with the ability to manage multiple projects simultaneously
3. You are ambitious with the ability to think strategically, contribute something new to the agency
4. Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
5. Highly motivated to learn, grow and improve
6. Personable, approachable demeanor and motivating team player
7. Moderate understanding of production and interactive processes
8. Excellent oral and written communication skills
9. Superb planning and organisation ability
10. Ability to manage and develop client and supplier relationships
11. Basic understanding of financials to effectively manage budgets

WE OFFER

1. 29 days’ holiday exclusive of bank holidays
2. A flexible, hybrid working policy
3. Mental health support
4. Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT
5. A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
6. Awesome clients. Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
7. The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
8. Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

DIVERSITY, EQUITY & INCLUSION

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .

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