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- Aufgaben: Manage the customer lifecycle, ensuring seamless experiences and operational excellence.
- Arbeitgeber: Join a cutting-edge company revolutionizing the $53T wholesale distribution industry with AI and data science.
- Mitarbeitervorteile: Enjoy a full-time role with opportunities for growth in a dynamic startup environment.
- Warum dieser Job: Be part of a mission-driven team that empowers SMB wholesalers to compete with large corporations.
- Gewünschte Qualifikationen: Bachelor's/Master’s degree and 3+ years in customer success or related fields required.
- Andere Informationen: Must be a native German speaker and fluent in English.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Direct message the job poster from Orama Solutions
Consultant – GTM @ Orama Solutions Partnering with Founders to Help Scale their GTM Functions
Job Overview
A company is building a digital platform for the $53T wholesale distribution industry, focusing on automating workflows and enhancing SMB wholesalers\‘ competitiveness with large corporations using data science and AI. Their product provides demand forecasting, product recommendations, and intelligent workflow automation to help wholesalers optimise their operations.
Role: Customer Success Manager
The Customer Success Manager will be responsible for managing the customer lifecycle, from onboarding to support and expanding relationships. Key duties include:
- Managing the complete customer lifecycle, ensuring seamless experiences.
- Implementing operational excellence processes to optimise efficiency.
- Identifying customer needs and collaborating with the product team for improvements.
- Facilitating customer engagement through workshops and check-ins.
- Monitoring and analysing customer engagement, adoption, and product usage.
Qualifications
- Bachelor\’s/Master’s degree in a technical or business field.
- 3+ years of experience in customer success, sales, operations, or a similar role, ideally in a tech startup or consulting environment.
- Strong communication and relationship-building skills.
- Experience with CRM and PMO tools.
- Entrepreneurial mindset, ability to drive projects and adapt in a fast-paced environment.
- Strong analytical and problem-solving capabilities.
- Native German speaker (non-negotiable) and fluent in English (C1+).
Seniority level
Associate
Employment type
Full-time
Job function
Staffing and Recruiting
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Customer Success Manager Arbeitgeber: Orama Solutions
Kontaktperson:
Orama Solutions HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Success Manager
✨Tip Number 1
Make sure to familiarize yourself with the wholesale distribution industry and the specific challenges SMB wholesalers face. This knowledge will help you engage in meaningful conversations with the hiring team and demonstrate your understanding of their needs.
✨Tip Number 2
Highlight your experience with customer lifecycle management in your discussions. Be prepared to share specific examples of how you've successfully onboarded customers and maintained strong relationships, as this is a key aspect of the role.
✨Tip Number 3
Showcase your analytical skills by discussing how you've used data to drive customer engagement and product usage in previous roles. This will align well with the company's focus on data science and AI.
✨Tip Number 4
Since the role requires strong communication skills in both German and English, practice articulating your thoughts clearly in both languages. This will not only boost your confidence but also demonstrate your language proficiency during interactions.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Success Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities of a Customer Success Manager. Highlight your experience in managing customer lifecycles and how you can ensure seamless experiences for clients.
Showcase Relevant Experience: Emphasize your 3+ years of experience in customer success, sales, or operations. Provide specific examples of how you've implemented operational excellence processes or improved customer engagement in previous roles.
Highlight Communication Skills: Since strong communication and relationship-building skills are crucial, make sure to include examples that demonstrate your ability to engage with customers effectively. Mention any workshops or check-ins you've facilitated.
Tailor Your Application: Customize your CV and cover letter to reflect the qualifications listed in the job description. Make sure to mention your proficiency in both German and English, as this is a non-negotiable requirement.
Wie du dich auf ein Vorstellungsgespräch bei Orama Solutions vorbereitest
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in customer success or similar fields. Highlight specific examples where you managed the customer lifecycle, improved customer satisfaction, or drove engagement.
✨Demonstrate Your Analytical Skills
Since the role requires strong analytical capabilities, come ready with examples of how you've used data to drive decisions or improve processes. This could include metrics you've tracked or insights you've derived from customer feedback.
✨Communicate Effectively
As a Customer Success Manager, strong communication is key. Practice articulating your thoughts clearly and concisely. Be ready to explain complex concepts in simple terms, especially when discussing how you would facilitate workshops or check-ins.
✨Emphasize Your Adaptability
The company values an entrepreneurial mindset and adaptability. Share experiences where you've successfully navigated change or taken initiative in a fast-paced environment. This will demonstrate your fit for their dynamic culture.
