Supervisor FT 40h/week

Company Profile:

Jimmy Choo encompasses a complete luxury accessories brand. Women’s shoes remain the core of the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance and men’s shoes. CEO Hannah Colman and Creative Director Sandra Choi together share a vision to create one of the world’s most treasured luxury brands. Jimmy Choo has a global store network encompassing more than 200 stores and is present in the most prestigious department and specialty stores worldwide. Jimmy Choo is part of the Capri Holdings Limited luxury fashion group.

Supervisor – Jimmy Choo

Main responsibilities include:

1. Supporting the Store Manager in reaching targets and KPI’s and ensuring that the team are effectively managed.
2. Ensuring that the team is providing exceptional standards of customer service and surpassing customer expectations at every opportunity by following our Selling Ceremony.
3. Assisting the Management Team in providing training to the team including product construction, materials, care and design, customer service, Retail Excellence and any other topics as communicated.
4. Supporting the team in building, developing and maintaining the client database ensuring repeat visits and customer loyalty.
5. Ensuring the efficient running of the concession following directives and procedures as set by Retail Excellence, the Management Team and the Company.
6. Providing a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code and behaviour to the team and ensuring that they also reflect this.
7. Ensuring that customer complaints are promptly and successfully resolved.
8. Supporting the Management Team with successfully running and managing the day to day operations of the concession including but not limited to customer relationships, team management, store administration, stock management and visual merchandising.
9. Ensuring that effective stock controls are maintained to ensure continued stock supply and ensure stock record accuracy.
10. Assisting in organising and managing stock takes as and when required.
11. Actively monitoring the team ensuring that merchandise presentation reflect VM standards and general tidiness and cleanliness of the concession is maintained at all times.
12. Ensuring that the team are fully aware and actively striving to achieve key performance indicators in order to increase concession performance and reach individual and store targets.
13. Actively ensuring the implementation and adherence of Jimmy Choo procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company.
14. Supporting the team in monitoring and managing all Health and Safety and Security issues in accordance with Jimmy Choo procedures.
15. Supporting with any back of house and administrative operations as requested.
16. Demonstrating flexibility by supporting with any other ad-hoc duties as might reasonably be required in the successful running of the store.
17. Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service.
18. Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty.

Competencies and Experience Required:

1. Excellent communication skills both written and verbal.
2. Fluent English.
3. Additional languages advantageous.
4. Demonstrable skills of Microsoft Office, Excel, Word and PowerPoint.
5. Knowledge and understanding of the luxury market, customer service and fashion.
6. Successfully handles multiple demands and competing priorities in a multinational business.
7. Seeks opportunities to be proactive and pre-empt concession and team issues.
8. Demonstrates respect, leadership capabilities and regularly exceeds expectations.
9. Shows innovation and initiative.

Personal Attributes:

1. Enthusiastic, self-confident and self-motivated.
2. Understand and represent the luxury lifestyle image of Jimmy Choo.
3. Professionalism is maintained under all circumstances.
4. Prepared to go the extra mile to achieve targets.

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

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