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- Aufgaben: Lead and mentor a dynamic team while driving innovative solutions.
- Arbeitgeber: Join TELUS Digital, a global leader in customer experience innovation.
- Mitarbeitervorteile: Enjoy a full-time role with a relocation package for eligible candidates.
- Warum dieser Job: Be part of a caring culture that values teamwork and creativity.
- Gewünschte Qualifikationen: Strong English skills, analytical mindset, and proficiency in MS Office required.
- Andere Informationen: Opportunity to work on exciting projects with global impact.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Operations Team Lead
Operational Hours: Business Hours
TELUS Digital focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company serves clients in over 50 languages.
You will be responsible for:
- Providing mentorship, guidance and development to the team
- Leading a team through an exciting transition to build problem-solving, critical thinking, analytical and technical capabilities
- Establishing team goals and working with direct reports on strategies for results development
- Delivering projects involving quantitative analysis, industry research, and strategy development
- Identifying actionable insights, suggesting recommendations, and influencing team strategy through effective communication
- Advocating for users within their market, partnering with global and cross-functional teams to develop global solutions
- Strong proficiency in English and good communication skills
- Excellent written and verbal communication skills
- Strategic thinker with strong analytical skills
- Creative problem-solving skills
- Flexibility, leadership, and multitasking
- Reporting skills and usage of KPIs
- Ability to work with MS Office tools, especially Excel
- Availability to work on late shift
Relocation package provided for suitable candidates outside of Germany
Seniority level
- Associate
Employment type
- Full-time
Job function
- Management, Administrative, and Information Technology
Industries
- IT Services and IT Consulting, Outsourcing and Offshoring Consulting, and IT System Data Services
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Operations Team Lead Arbeitgeber: TELUS Digital AI Data Solutions
Kontaktperson:
TELUS Digital AI Data Solutions HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Operations Team Lead
✨Tip Number 1
Familiarize yourself with TELUS Digital's core values and mission. Understanding their focus on human connection and customer experience will help you align your answers during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples where you've successfully mentored team members or led a team through transitions, as this is crucial for the Operations Team Lead position.
✨Tip Number 3
Brush up on your analytical skills and be ready to showcase your ability to deliver projects involving quantitative analysis. Consider preparing a case study or example that illustrates your problem-solving capabilities and strategic thinking.
✨Tip Number 4
Since the role requires strong communication skills, practice articulating your thoughts clearly and concisely. You might also want to prepare for potential questions about how you would advocate for users and collaborate with cross-functional teams.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Operations Team Lead
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Operations Team Lead position. Understand the key responsibilities and required skills, such as mentorship, strategic thinking, and analytical capabilities.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the job requirements. Emphasize your leadership roles, problem-solving skills, and any experience with quantitative analysis or project management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience innovation and your ability to lead teams through transitions. Use specific examples from your past experiences to demonstrate your qualifications.
Highlight Communication Skills: Since excellent communication skills are crucial for this role, make sure to provide examples of how you've effectively communicated in previous positions. This could include leading team meetings, presenting findings, or collaborating with cross-functional teams.
Wie du dich auf ein Vorstellungsgespräch bei TELUS Digital AI Data Solutions vorbereitest
✨Showcase Your Leadership Skills
As an Operations Team Lead, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully mentored and guided teams in the past, focusing on specific outcomes and improvements.
✨Emphasize Problem-Solving Experience
Highlight your experience in leading teams through transitions and building critical thinking capabilities. Be ready to discuss specific challenges you've faced and how you approached problem-solving creatively.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you've influenced team strategy through effective communication in previous roles.
✨Demonstrate Analytical Thinking
Since the role involves quantitative analysis and strategy development, come prepared with examples of how you've used data to drive decisions. Familiarize yourself with relevant KPIs and be ready to discuss how you've utilized them in past projects.
