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- Aufgaben: Create compelling customer stories and manage advocacy programs to drive revenue.
- Arbeitgeber: NinjaOne automates IT management for over 20,000 customers, ensuring productivity and security.
- Mitarbeitervorteile: Enjoy flexible hours, free lunches, corporate discounts, and a vibrant office in Berlin.
- Warum dieser Job: Join a fast-growing company where your storytelling skills can shine and make an impact.
- Gewünschte Qualifikationen: 2-3 years in marketing, fluent in German and English, with strong writing and communication skills.
- Andere Informationen: This position is not eligible for Visa sponsorship.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
About the Role
We are looking for an ambitious Customer Advocacy Marketing Manager for our EMEA team with proven experience capturing new revenue through customer stories and turning customers into advocates. Reporting to the Director of Customer Advocacy, you will turn customer advocacy into a core revenue driver as the company looks to scale its Voice of Customer program in EMEA. You’ll take over existing high-performing functions while launching brand new customer engagement, advocacy, and voice of customer programs. You’re a marketer and a natural born storyteller. You are known for creating relationships with internal and external stakeholders alike. You thrive in ambitious, hypergrowth workplaces, but also appreciate working with kind, humble people.
Location – Berlin, Germany
What You’ll be Doing
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Identify opportunities to generate customer-focused content such as case studies, video testimonials, and quotes for use across marketing and sales.
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Write enterprise level customer stories across key verticals, with focus in Dach, UK, France and Nordic regions.
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Partner with the video team to travel and film customer stories across EMEA.
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Manage the day-to-day operations of NinjaOne’s Voice of Customer (VoC) program for EMEA: content and logo management, training and enablement, sales references and customer speakers.
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Support as needed with customer-centric events in key regions.
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Support with GTM efforts in EMEA as needed.
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Track EMEA spend for customer gift cards and SWAG.
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Other duties as needed.
About You
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2-3 years of experience in technology or SaaS demand generation, customer marketing, customer advocacy, field marketing or product marketing.
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You are an experienced writer, a storyteller, a copyeditor and use data to back up your stories.
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You are fluent (speaking and writing) in German and English (French is a big bonus).
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A polished communicator, you are comfortable working with both technical and business audiences.
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Experience in crafting persona-based case studies that showcase both features and value-drivers.
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You are experienced in customer-facing roles and most comfortable interviewing customers, gaining valuable insights and turning customers into champions.
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You have experience with video storytelling – bonus for producing/editing filmed customer stories.
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You are analytical and enjoy problem solving.
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Highly effective in cross-functional project management using Asana.
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Detail-oriented and capable of high-volume content management.
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You are experienced in creating training documentation and managing internal enablement.
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You are an MS Office 365 whiz (Outlook, PowerPoint, Excel, SharePoint).
About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You’ll Love
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Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job.
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Grow personally and professionally with one of the fastest growing companies. Enjoy your lunch covered by NinjaOne 3 times/week at the office.
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Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more).
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Develop your skills through our renowned training platform.
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Receive competitive compensation.
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Collaborate with a curious, kind, international and intercultural workforce.
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Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit).
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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Customer Advocacy Marketing Manager - EMEA Arbeitgeber: NinjaOne, LLC
Kontaktperson:
NinjaOne, LLC HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Advocacy Marketing Manager - EMEA
✨Tip Number 1
Familiarize yourself with NinjaOne's existing customer advocacy programs and success stories. Understanding their current strategies will help you identify gaps and opportunities where you can contribute effectively.
✨Tip Number 2
Network with professionals in the customer marketing and advocacy space, especially those who have experience in SaaS. Engaging with industry peers can provide insights and connections that may be beneficial during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've turned customers into advocates in your previous roles. Highlighting measurable outcomes from your past experiences will demonstrate your ability to drive revenue through customer stories.
✨Tip Number 4
Brush up on your storytelling skills, particularly in a business context. Being able to articulate compelling narratives around customer experiences will be crucial for this role, so practice crafting stories that resonate with both technical and business audiences.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Advocacy Marketing Manager - EMEA
Tipps für deine Bewerbung 🫡
Tailor Your Application: Make sure to customize your CV and cover letter to highlight your experience in customer advocacy and storytelling. Use specific examples that demonstrate your ability to generate customer-focused content and engage with stakeholders.
Showcase Your Writing Skills: Since the role requires strong writing abilities, include samples of your work that reflect your storytelling skills. This could be case studies, testimonials, or any marketing content you've created that showcases your expertise.
Highlight Relevant Experience: Emphasize your 2-3 years of experience in technology or SaaS demand generation, customer marketing, or related fields. Be sure to mention any experience you have with video storytelling and cross-functional project management.
Demonstrate Language Proficiency: As fluency in German and English is required, ensure your application reflects this. If you have any experience or proficiency in French, make sure to mention it as a bonus.
Wie du dich auf ein Vorstellungsgespräch bei NinjaOne, LLC vorbereitest
✨Showcase Your Storytelling Skills
As a Customer Advocacy Marketing Manager, storytelling is key. Prepare to share examples of how you've turned customer experiences into compelling narratives that drive engagement and revenue.
✨Demonstrate Cross-Functional Collaboration
Highlight your experience working with various teams, such as sales and video production. Be ready to discuss specific projects where you successfully collaborated to create impactful customer content.
✨Prepare for Customer Interviews
Since the role involves interviewing customers, practice how you would approach these conversations. Think about questions that elicit valuable insights and showcase your ability to turn customers into advocates.
✨Familiarize Yourself with EMEA Markets
Research the key verticals in the DACH, UK, France, and Nordic regions. Be prepared to discuss how cultural nuances might affect customer advocacy strategies in these areas.
