Store IT-Techniker (m/w/d)

At Stefanini, we are passionate about enabling our customers to win and about exceeding their expectations. Nike, Inc. does more than outfit the world’s best athletes and we, at Stefanini, do more than provide technology support. Together, we have created a place to explore your potential, obliterate boundaries, and push out the edges of what can be.

We look for people who can grow, think, dream, and create. Our cultures thrive on embracing diversity and rewarding imagination. The brand seeks achievers, leaders, and visionaries. It is about each person bringing skills and passion to a challenge and constantly evolving game.

The position is about solving customer support issues by visiting the end user’s location: specifically, Nike retail stores. You will be based in a central location – either a Nike office or a store – and will travel to customer facilities in your area, providing support to the entire retail technology stack, including servers, point of sale (POS), security, workstations, office equipment, telephone equipment, network gear, printers, system software, scanners, and portable and standalone end-user devices. The majority of travel will be within your area; some longer-distance or international travel may be required.

Areas of Responsibility

• Perform field services duties as required by the incident;
• Perform Installs, moves, adds, changes (IMAC);
• Assist with store opening/closing/remodel;
• Operational monitoring;
• Incident and Problem determination and resolution;
• Technical support and break-fix;
• Software re-imaging;
• Troubleshoot network connectivity within the site;
• Disaster Recovery support activities at supported sites;
• Point of Sale (POS) equipment support, including registers, displays, and all associated technology;
• Back of house equipment support including, servers, office workstations, printers, time clocks, and more;
• Security Equipment support;
• Network gear support including, but not limited to, in-store music, switches, routers and more;
• Miscellaneous equipment support generally taking the form of Smart-Hands.

Job Requirements

Personal

• Above all, the right attitude;
• Understand Nike’s values, the brand, and the cultural ethos, and live them;
• Ability to communicate technical information to non-technical audiences;
• Strong sense of customer service;
• Good organizational skills;
• Excellent verbal and written communication skills;
• Team-oriented / team player / ability to share ideas as well as listen to ideas;
• Language requirements: German and English

Technical

• Working knowledge of Apple Devices, such as iPads, iPods and MacOS;
• 2+ years of experience providing desk side support;
• Proficient troubleshooting skills that includes hardware, software, and other break/fix issues: printing, networking, file shares, etc;
• Printer support can include barcode printers, various types of scanners;
• Ability to resolve Windows and OS X Operating System Issues and Errors;
• Basic Network troubleshooting skills and knowledge (mainly Cisco);
• Proficient in the latest Microsoft Office Applications (2013 and higher);
• Customer infrastructure support (wiring and connectivity);
• Maintain and abide with compliance activities driven from a central compliance group;
• Ability to sift through technical issues and know what to do next and/or when to escalate for help;
• Technical degree or equivalent experience;
• Ability to multi-task;
• Some experience with support and administration of telephones (PBX system and/or VoIP system);
• Ability to walk and bend and perform labor-related duties of connecting computer equipment;
• Ability to lift up to 50 lbs. when moving electronic equipment;
• Able to work in a retail environment, supporting issues ranging from iPhone payment systems and inventory tracking;
• Zebra Printer support knowledge;

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

What’s next?

It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity.

The recruitment process starts with an HR discussion, followed by a technical test and a final talk with the hiring manager.

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, the public sector, and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a ‚get it done‘ attitude, come over for coffee and a talk on your future career with us!

Learn more about us at and join us on LinkedIn, Facebook, and Instagram where we regularly post insights from our colleagues.

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