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- Aufgaben: Lead and develop our customer support team while driving service improvements.
- Arbeitgeber: Join CASHPOINT, a top player in the sports betting industry with a global presence.
- Mitarbeitervorteile: Enjoy a friendly culture, competitive salary, and diverse career opportunities.
- Warum dieser Job: Be part of an innovative team that values open communication and personal responsibility.
- Gewünschte Qualifikationen: Experience in customer service within the gaming industry and strong leadership skills required.
- Andere Informationen: Work in a fast-paced environment with a focus on continuous improvement.
Das voraussichtliche Gehalt liegt zwischen 48000 - 72000 € pro Jahr.
CASHPOINT is one of the leading names in the sports betting industry and part of Gauselmann Group, an internationally recognized company with over 15,000 employees. We operate in multiple licensed markets, both online and with physical shops, and have ambitious plans for further expansion. For this reason, we are looking to recruit a Head of Customer Support (m/f/d) which is a key role in our development towards a strong customer focused service department.
The successful candidate will continue to build on our successes by working closely with key stakeholders across the business, mentor and develop the customer service team leads and drive continuous improvement across all Customer Services processes.
Your tasks
- Contribute to the development and implementation of the overall customer service strategy.
- Monitor KPIs and metrics to evaluate the team's service delivery performance.
- Analyze and interpret data relating to customer service effectiveness and suggest improvements.
- Develop plans and targets for the customer service team.
- Ensure that team members are equipped with the knowledge and skills needed to deliver exceptional service.
Your Qualification
- Understanding of the Gaming industry and proper customer service procedure and policies.
- Good team player who leads with motivation whilst maintaining a satisfactory level of accuracy and quality in a fast-paced environment.
- Ability to establish effective relationships, both in the immediate team and wider business.
- Excellent communication and organizational skills, with the ability to deal efficiently with different internal departments and external counterparts.
- Flexible and comfortable with a broad variety of duties and responsibilities.
- Good time management skills and the ability to work independently.
What we offer
- Family-run group of companies with a positive and international business environment.
- Open door attitude and friendly corporate culture.
- High degree of personal responsibility.
- A wide variety of career opportunities within the entire group.
- Competitive salary and good benefits.
We are constantly expanding and are involved in a fast-moving environment. We are open-minded and believe in open communication. We are anything but normal. And it's been this way since 1996. We are part of the Gauselmann Group, which offers high-quality entertainment to millions of people worldwide. Innovation, internationality and top-class technology - brought about by almost 15,000 dedicated people. Play your part in the success of a dynamic, innovative company and join our CASHPOINT team!
Head of Customer Support (m/f/d) Arbeitgeber: GAUSELMANN AG
Kontaktperson:
GAUSELMANN AG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Head of Customer Support (m/f/d)
✨Tip Number 1
Familiarize yourself with the gaming industry and current trends in customer support. This knowledge will help you demonstrate your understanding of the sector during discussions with us.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully mentored teams in the past. We value candidates who can inspire and develop their team members.
✨Tip Number 3
Be ready to discuss specific KPIs and metrics you've used to evaluate customer service performance. This will highlight your analytical skills and your ability to drive continuous improvement.
✨Tip Number 4
Prepare to talk about your experience in building effective relationships across departments. We appreciate candidates who can collaborate well with various stakeholders in a fast-paced environment.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Head of Customer Support (m/f/d)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Head of Customer Support position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in customer support and the gaming industry. Provide specific examples of how you've led teams, improved processes, or enhanced customer satisfaction.
Showcase Leadership Skills: Since this role involves mentoring and developing team leads, highlight your leadership skills. Discuss any previous experiences where you successfully managed a team or implemented training programs.
Tailor Your Application: Customize your cover letter to reflect your understanding of CASHPOINT's values and culture. Mention why you are excited about the opportunity to contribute to their customer service strategy and how you align with their goals.
Wie du dich auf ein Vorstellungsgespräch bei GAUSELMANN AG vorbereitest
✨Understand the Gaming Industry
Make sure to familiarize yourself with the gaming industry, especially customer service procedures and policies. This knowledge will help you demonstrate your expertise and show that you are well-prepared for the role.
✨Showcase Leadership Skills
As a Head of Customer Support, you'll need to lead and motivate your team. Be ready to discuss your leadership style and provide examples of how you've successfully mentored and developed team members in the past.
✨Prepare for KPI Discussions
Since monitoring KPIs is a key part of the role, be prepared to discuss how you have used data to evaluate service delivery performance. Bring examples of metrics you've tracked and improvements you've implemented based on that data.
✨Demonstrate Excellent Communication Skills
Effective communication is crucial in this position. Practice articulating your thoughts clearly and concisely, and be ready to explain how you would establish effective relationships with both internal teams and external partners.
