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- Aufgaben: Lead a dynamic team in a startup-like environment, focusing on customer experience and brand engagement.
- Arbeitgeber: Join General Motors, a leader in automotive innovation with a commitment to sustainability.
- Mitarbeitervorteile: Enjoy full resources of GM while working in a vibrant, collaborative atmosphere.
- Warum dieser Job: Be a brand ambassador, drive community engagement, and shape the future of sustainable mobility.
- Gewünschte Qualifikationen: 6+ years in customer-focused roles, fluent in German and English, with a passion for sustainability.
- Andere Informationen: Opportunity to influence local market strategies and connect with the community.
Das voraussichtliche Gehalt liegt zwischen 48000 - 84000 € pro Jahr.
This position provides a unique opportunity to get in at the ground floor of a team that works in a startup-like environment while enjoying the full resources and backing of General Motors.The Experience Center Leader is tasked with the various operational aspects of the Experience Center including product, and service displays, IT and digital tools, merchandise and all customer touch points. The successful candidate will act as a brand ambassador and role modelling GM behaviours, embedding this into the work environment and team. They will have a constant focus on the Brand to continually drive engagement, knowledge and passion across the team.
What will you do?
- Develop and maintain a customer focused yet commercial mindset for the entire team and actively develop opportunities to drive footfall, generate leads, raise brand awareness, sell products and services, and increase overall performance.
- Build, lead, train, and coach a team to deliver the highest quality customer experience.
- Setup, streamline, and manage store operation processes including those related to interactions with GME and third-party vendors.
- Build communities by identifying local collaboration opportunities with clubs / artist / businesses etc. in the community and develop these leads into traffic driving events at the Experience Center.
- Be the main point of contact between the Excellence Center and the European HQ, translating pan-European initiatives into the local market. As GM’s eyes and ears on the ground you will be providing customer and market insights to the head office CX and product teams to ensure the sales model continually evolves in line with customer expectations to deliver results in line with strategic plans and key performance indicators (KPIs) year on year.
Who are you?
- A go-getter with proven experience in making things happen either as an entrepreneur or as a practitioner in a customer centric environment (UX/CX know how a distinct advantage).
- A people leader with experience in building, leading, and developing teams.
- Have business savviness incl. track record of achieving financial and performance targets and experience in evangelizing for brands.
- Experienced community builder and/or maker/shaker.
- Experience in streamlining and managing operations and processes for setting up and running physical locations.
- Passionate about sustainability, particularly for sustainable mobility.
Essential:
- 6+ years’ experience managing in a customer orientated environment
- Strong passion for sustainable mobility
- A strong background in the operational management of a large luxury retail, automotive, or similar environment
- Fluent in German and English languages
#J-18808-Ljbffr
Cadillac City Lead - Frankfurt Arbeitgeber: General Motors
Kontaktperson:
General Motors HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Cadillac City Lead - Frankfurt
✨Tip Number 1
Show your passion for sustainable mobility in your conversations and interactions. This role emphasizes a commitment to sustainability, so be prepared to discuss how you've integrated these values into your previous work experiences.
✨Tip Number 2
Highlight your experience in building and leading teams. Be ready to share specific examples of how you've successfully developed team dynamics and fostered a customer-centric culture in past roles.
✨Tip Number 3
Demonstrate your understanding of the luxury retail and automotive sectors. Familiarize yourself with current trends and challenges in these industries, as this knowledge will help you stand out as a candidate who can drive brand awareness and performance.
✨Tip Number 4
Network within the local community and identify potential collaboration opportunities. Being proactive in building relationships with local businesses and organizations can showcase your ability to drive traffic and engagement at the Experience Center.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Cadillac City Lead - Frankfurt
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Cadillac City Lead position. Understand the key responsibilities and required skills, especially the emphasis on customer experience and operational management.
Highlight Relevant Experience: In your application, focus on your past experiences that align with the role's requirements. Emphasize your leadership skills, experience in customer-centric environments, and any relevant achievements in driving brand awareness and performance.
Show Your Passion: Make sure to convey your passion for sustainable mobility and how it aligns with General Motors' values. Share specific examples of how you've contributed to sustainability initiatives in previous roles.
Tailor Your Application: Customize your CV and cover letter to reflect the language and values mentioned in the job description. Use keywords related to customer experience, team leadership, and operational management to make your application stand out.
Wie du dich auf ein Vorstellungsgespräch bei General Motors vorbereitest
✨Show Your Passion for Sustainable Mobility
Make sure to express your enthusiasm for sustainable mobility during the interview. Share any relevant experiences or projects that highlight your commitment to sustainability, as this is a key aspect of the role.
✨Demonstrate Your Leadership Skills
Prepare examples that showcase your experience in building and leading teams. Discuss how you've successfully trained and coached team members to deliver exceptional customer experiences, as this will be crucial for the Experience Center Leader position.
✨Highlight Your Customer-Centric Mindset
Be ready to discuss how you have developed a customer-focused approach in previous roles. Provide specific examples of how you've driven engagement and improved customer satisfaction, as this aligns with the expectations for this role.
✨Prepare for Operational Management Questions
Since the role involves managing store operations, be prepared to answer questions about your experience in streamlining processes and managing physical locations. Think of instances where you've successfully implemented operational improvements.
