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- Aufgaben: Lead and implement process enhancements in service operations across EMEALA.
- Arbeitgeber: Join a dynamic team within the Building Solutions sector focused on operational excellence.
- Mitarbeitervorteile: Enjoy opportunities for professional growth and collaboration with diverse teams.
- Warum dieser Job: Be at the forefront of innovative change initiatives that drive strategic growth.
- Gewünschte Qualifikationen: Experience in operations management and project delivery is essential; certifications are a plus.
- Andere Informationen: Fluency in an additional Western European language is preferred.
Das voraussichtliche Gehalt liegt zwischen 54000 - 84000 € pro Jahr.
Job Description
What you will do: This pivotal role reports to the Director of Service Operational Excellence within the Building Solutions sector for EMEALA. You will lead and implement process and application enhancements across service operations in Europe, the Middle East, Africa, and Latin America (EMEALA). In this role, you will drive the deployment of regional change initiatives, including innovative business tools that support strategic growth objectives and ensure smooth process adoption. These tools include (but are not limited to) Service CRM applications, technician sales lead management, and field quotation solutions.
Your focus will be on: Delivering project outcomes on time, within budget, and achieving planned financial and operational benefits.
How you will do it: Your expertise in operations management will be key as you collaborate closely with regional teams, program teams, and EMEALA service leaders. You will lead teams dedicated to targeted process improvement initiatives and develop comprehensive regional implementation plans. You will conduct assessments and valuations of anticipated business benefits, ensuring a robust return on investment. Additionally, you will coordinate with resources to ensure successful execution of improvement and change initiatives, adhering to timelines and budget constraints.
Regular communication of progress to regional sponsors and business leaders will be essential, as will identifying potential challenges and collaborating on timely resolutions. You will also oversee specialized activities, including process mapping, application testing, and operational data analysis.
What we look for:
- Demonstrated experience in managing operations and leading transformative change initiatives.
- Proven background in project or program management with a record of successful delivery.
- Experience in working within a matrix organization.
- Strong people management skills with the ability to foster collaboration and teamwork.
- High level of business acumen, with the ability to establish credibility with management, peers, and clients.
- Comprehensive knowledge of Change Management tools and methodologies.
- Ability to perform effectively under pressure while consistently achieving high-quality results.
- Excellent communication skills to engage and collaborate with diverse organizations and stakeholders.
- Fluency in English, both verbal and written.
- Background in field-based operations.
- Certifications in change management and process improvement methodologies.
- Project or program management certifications.
- Fluency in an additional Western European language.
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Field Service Operations Excellence Manager Arbeitgeber: ZipRecruiter
Kontaktperson:
ZipRecruiter HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Field Service Operations Excellence Manager
✨Tip Number 1
Familiarize yourself with Change Management tools and methodologies. Understanding these concepts will not only help you in interviews but also demonstrate your commitment to the role and its requirements.
✨Tip Number 2
Network with professionals in operations management and project management fields. Engaging with industry peers can provide insights into best practices and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led transformative change initiatives in the past. Highlighting your experience will showcase your capability to deliver project outcomes effectively.
✨Tip Number 4
Brush up on your communication skills, especially in English and any additional Western European languages you speak. Being able to articulate your ideas clearly will be crucial when collaborating with diverse teams.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Field Service Operations Excellence Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills for the Field Service Operations Excellence Manager position, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in operations management and leading change initiatives. Provide specific examples of projects you've managed that align with the responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of how you've successfully engaged with diverse teams or stakeholders.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific requirements of the job. Mention your familiarity with Change Management tools and methodologies, and express your enthusiasm for contributing to the company's strategic growth objectives.
Wie du dich auf ein Vorstellungsgespräch bei ZipRecruiter vorbereitest
✨Showcase Your Project Management Skills
Be prepared to discuss specific projects you've managed, focusing on how you delivered outcomes on time and within budget. Highlight your experience with project management methodologies and any relevant certifications.
✨Demonstrate Change Management Expertise
Since the role emphasizes transformative change initiatives, be ready to explain your familiarity with change management tools and methodologies. Share examples of how you've successfully led teams through change.
✨Highlight Collaboration and Teamwork
This position requires strong people management skills. Prepare to discuss how you've fostered collaboration in previous roles, especially in matrix organizations. Use specific examples to illustrate your ability to work with diverse teams.
✨Communicate Effectively
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely. Be ready to engage with interviewers by asking insightful questions about their operations and challenges.
