IT-Service/ Operations Manager (m/f/d)

IT-Service/ Operations Manager (m/f/d)

Apply at M2: Complexity meets structured solutions

Data are the digital assets of a company. M2 shows pragmatic and intelligent ways to uncover and visualize this valuable potential – for structured solutions that create room for growth.

Ready to take control and optimization of data-driven processes and systems into your hands to inspire our customers? Then apply to us now as IT Service/ Operations Manager (m/f/d) !

Tasks

• Responsibility for the efficient management and monitoring of our managed services
• Ensuring service level agreements (SLAs) are met
• Definition and monitoring of monitoring metrics
• Configuration and management of IT environments
• Management of the service desk
• Responsibility for the security of our IT infrastructure
• Close cooperation with external partners and software providers

Profile

• Completed university studies in business informatics, computer science, natural sciences, engineering or a comparable qualification
• Experience in the administration of monitoring and ticket systems
• Knowledge of developing and managing deployment processes
• Preferred experience in a cloud environment, especially AWS or OTC
• ITIL certification an advantage
• Expertise in the use of the Atlassian suite, especially JIRA, JIRA JSM, Confluence, Bitbucket.
• Good knowledge of Windows and Linux servers (Ubuntu, CentOS, RedHat
• Experience in network infrastructure and data security
• Knowledge of user management, especially Active Directory / LDAP
• Experience in contract management in the area of hosting and application operation
• Very good knowledge of German and English, both written and spoken

Benefits

• You are part of a young and dynamic team from over 10 different nations
• Hybrid work model: decide for yourself if you work in the office, at home or temporarily from anywhere in the world
• Opportunity for certifications in AWS and Tableau.
• Cloud Guru, Data Camp and Sharpist coaching for your personal and professional development
• Noise cancelling headphones and free choice of device: Mac, Windows or Linux – you choose
• Urban Sports Club membership or Givve credit card
• Barbecue, beer, snacks & of course plenty of coffee in the office, on-site and digital team lunches & events
• Agile and familiar, trust-based corporate culture characterized by open communication and room for ideas

M2 values diversity. Each individual is respected as an individual. Accordingly, the interaction with each other is characterized by appreciation, trust, mutual understanding, joint learning as well as openness and fairness. Each individual should contribute to an open and integration-friendly working atmosphere. We do not tolerate any discrimination, favoritism, harassment or bullying based on race, origin, skin color, nationality, gender, religion or ideology, disability, age, sexual orientation or other characteristics.

Are you ready to unleash your potential?

Start: immediately

Workplace: Berlin/ remote

Interested? Then feel free to fill out our form and upload your application documents, including a link to your portfolio or a PDF. Or you can apply by mail: jobs@remove-this.m2dot.com. We are looking forward to it!