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- Aufgaben: Provide tech support to faculty, staff, and students via phone, chat, and in-person.
- Arbeitgeber: Join Northern Kentucky University, a vibrant community focused on education and innovation.
- Mitarbeitervorteile: Flexible hours, up to 25 hours/week during school, and potential for summer work.
- Warum dieser Job: Gain hands-on experience in tech support while helping your peers and enhancing your skills.
- Gewünschte Qualifikationen: Must be a current NKU student with strong customer service and communication skills.
- Andere Informationen: Pay starts at $11.50/hr; background check required.
Technical support of faculty, staff and students over the phone, chat, and in person.
Primary Responsibilities
- Diagnosing and talking to faculty, staff and students through technical solutions over the phone, chat, and in person.
- Assists customers with training or computer problems, setup and install computer hardware and software.
- Diagnose and solve problems with computers, printers, projectors, and document cameras.
- Support labs and technology rich classrooms.
- Provide technology training and instruction.
- Need to understand how changes may affect the NKU network.
- Great customer service skills are a requirement.
Qualifications
General qualifications:- Courtesy and customer service skills are imperative;
- Ability to communicate effectively both verbally and in written format;
- Capable of working independently and accepting responsibility;
- Must be diligent, responsible, and on time;
- Technical skills desired, but not required. Prefer undergraduate status.
- Ability to lift up to 20 lbs.
All interested students must fill out an online student employment application. Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law. It is Northern Kentucky University's policy to ensure equal employment opportunity for all persons and to take the necessary actions needed to recruit, employ, train, promote, and retain qualified faculty and staff, including members of protected groups. Discrimination against any individual based upon protected status, which is defined as age, color, disability, gender, national origin, race, religion, sexual orientation, genetic, or veteran status, is prohibited.
Minimum Education
High School Diploma
Pay Rate
$11.50/hr
Student Technology Support Specialist (NKU Students) Arbeitgeber: Nku Police
Kontaktperson:
Nku Police HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Student Technology Support Specialist (NKU Students)
✨Tip Number 1
Make sure to familiarize yourself with the technology and tools commonly used at NKU. Understanding the specific software and hardware that faculty, staff, and students use will give you a significant advantage during the interview process.
✨Tip Number 2
Highlight any previous customer service experience you have. Since great customer service skills are a requirement for this role, be prepared to discuss how you've successfully assisted others in the past.
✨Tip Number 3
Practice your communication skills. As you'll be diagnosing and solving technical issues over the phone and in person, being able to explain complex concepts in simple terms is crucial.
✨Tip Number 4
Be ready to demonstrate your problem-solving abilities. Think of examples where you've successfully resolved technical issues or helped someone understand a technology-related challenge.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Student Technology Support Specialist (NKU Students)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Student Technology Support Specialist. Highlight your ability to provide technical support and excellent customer service in your application.
Tailor Your Resume: Customize your resume to emphasize relevant experience, especially any technical skills or customer service roles you've held. Mention specific technologies or software you are familiar with.
Answer Open-Ended Questions Thoughtfully: Take your time to answer the open-ended questions in the application. Provide detailed examples of your experience with technology, customer service, and any relevant coursework or projects.
Include a Cover Letter: Although optional, a cover letter can set you apart. Use it to express your enthusiasm for the position and explain why you believe you are a good fit for the role at NKU.
Wie du dich auf ein Vorstellungsgespräch bei Nku Police vorbereitest
✨Show Your Customer Service Skills
Since great customer service skills are a requirement for this position, be prepared to share specific examples of how you've successfully assisted others in the past. Highlight your ability to communicate effectively and resolve issues.
✨Demonstrate Technical Knowledge
Even if technical skills are desired but not required, it's beneficial to showcase any relevant experience you have with technology. Be ready to discuss your familiarity with computer hardware, software, and troubleshooting methods.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific technical problems or customer interactions. Practice articulating your thought process and problem-solving approach clearly and confidently.
✨Know Your Availability
Since the job requires flexibility in hours, be clear about your availability during the school year and summer. This shows that you are organized and serious about the commitment.
