Asteria (ATB) – IT Support

Become part of our successful team and support us in a position as IT Support (m/f/d) in Herne.

The company – The Asteria Group

As part of the internationally successful Asteria Group, headquartered in Wevelgem, Belgium, we are a leader in the field of labeling and packaging. Since our foundation, we have focused on quality, innovation and strong customer orientation. Over 600 dedicated employees in 9 companies in Germany supply our customers with high-quality labels, special cartons and flexible packaging.

Our mission is to deliver first-class and sustainable labeling and packaging solutions that are both functional and environmentally friendly. With more than 50 years of experience, state-of-the-art technology and a Europe-wide network of production sites, we think globally and act locally.

At ASTERIA we create a creative and dynamic working environment where every idea counts. Become part of a company that thrives on growth and change and supports your professional development.

Your area of responsibility as an IT Support:

• You take care of 1st and 2nd level support, both on site and remotely, and solve technical challenges quickly and reliably.
• For more complex technical problems, you will find the right solution.
• The installation, maintenance and troubleshooting of end user hardware, such as thin clients and notebooks, are among your core tasks.
• You will be responsible for the administration, installation, configuration and support of client and server systems.
• You will work with other teams to develop solutions and document them in a clear and comprehensible manner.
• You will receive, qualify, process and document support requests (by telephone, e-mail or help desk).
• You will provide reliable support for IT projects and contribute your expertise in a profitable way.

Your profile:

• Completed training or studies in the IT sector.
• Several years of professional experience in IT support (1st/2nd level), as an IT administrator or in IT application support.
• Knowledge in:
  • Administration of Windows Server 2019/2022, Office 2019/2021/365
  • Active Directory, DNS, DHCP, terminal server (Citrix)
  • Ticket systems (help desk)
  • Remote support (TeamViewer, RDP, VNC)
• The ability to communicate IT topics to users in an understandable and solution-oriented manner.
• Independent, structured and reliable way of working.
• Good written and spoken English skills (an advantage).

We offer:

• A fully equipped office kitchen, free drinks and company parking spaces are available to all employees.
• Enjoy 30 days of vacation per year (20 regular vacation days + 10 additional days).
• We offer you a responsible position with opportunities for professional development.
• An open corporate culture.

Interested?

Have we caught your interest? Then we are looking forward to receiving your application to for IT Support.

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