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- Aufgaben: Manage customer inquiries and provide technical support via phone and email.
- Arbeitgeber: Join Packwise, a tech startup revolutionizing supply chain transparency with IoT solutions.
- Mitarbeitervorteile: Enjoy a cheerful work atmosphere and opportunities for personal growth.
- Warum dieser Job: Be part of an exciting journey in the B2B IoT market focused on digitization and sustainability.
- Gewünschte Qualifikationen: Vocational training or degree in a technical field; experience in customer service is a plus.
- Andere Informationen: Fluency in German is required; English skills are a bonus.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Full Time Dresden
Veröffentlicht vor 1 Tag
Webseite Packwise GmbH
Making Containers Smart
Transform your supply chain into an intelligent, digital and collaborative network.
About Packwise
Packwise, that's us: a 4 year old technology startup from Dresden. With our Industrial IoT solution, we are the leading provider of tracking solutions for liquid containers in the process industry. By increasing the supply chain transparency, our customers in the chemical and food industries benefit from automated processes, an increased service level for their customers and more sustainable container logistics. Join us on our Packwise journey in the emerging and exciting B2B IoT market!
Your Responsibilities
This would be your part of the story - you…
- Handle technical inquiries from national and international customers in the office (telephone and e-mail support for technical customer inquiries) and provide customer support.
- Handle technical complaints.
- Be responsible for personal customer support in technical matters; make occasional customer visits.
- Maintain customer documentation in the ERP/CRM system.
- Analyze and correct errors.
- Identify and analyze customer needs and communicate them to the product development and marketing team.
- Work closely with the sales team and support them in sales activities.
- Build and maintain a support ticket system.
Your Qualifications
What you bring to the team - you…
- Enjoy customer contact; knowledge of ticket systems is desirable.
- Have completed vocational training or a degree in the technical field.
- Have experience in customer service/support.
- Maintain a professional and obliging contact with customers.
- Ideally have knowledge of working with CRM/ERP systems.
- Work in a structured and independent manner.
- Have a very good knowledge of German; a very good knowledge of English is desirable.
- Have project management skills and a good understanding of processes.
Customer Support Manager Arbeitgeber: Packwise GmbH
Kontaktperson:
Packwise GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Support Manager
✨Tip Number 1
Zeige dein Interesse an der Digitalisierung und Nachhaltigkeit in der Industrie. Informiere dich über aktuelle Trends und Entwicklungen in diesen Bereichen, um im Gespräch mit uns zu glänzen.
✨Tip Number 2
Bereite dich darauf vor, konkrete Beispiele für deine Erfahrungen im Kundenservice zu teilen. Überlege dir, wie du technische Anfragen erfolgreich gelöst hast und welche Methoden du dabei verwendet hast.
✨Tip Number 3
Nutze dein Netzwerk, um mehr über Packwise und unsere Produkte zu erfahren. Vielleicht kennst du jemanden, der bereits bei uns arbeitet oder in der Branche tätig ist – persönliche Einblicke können dir helfen, dich besser vorzubereiten.
✨Tip Number 4
Sei bereit, über deine Kenntnisse in CRM/ERP-Systemen zu sprechen. Wenn du praktische Erfahrungen hast, bringe diese zur Sprache und erkläre, wie du diese Systeme zur Verbesserung des Kundenservices genutzt hast.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Support Manager
Tipps für deine Bewerbung 🫡
Understand the Company: Familiarize yourself with Packwise GmbH and their mission in the Industrial IoT space. Highlight your understanding of their products and how they contribute to digitization and sustainability in supply chain management.
Tailor Your CV: Customize your CV to emphasize your experience in customer support, technical inquiries, and any relevant knowledge of CRM/ERP systems. Make sure to showcase your vocational training or degree in a technical field.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for customer contact and your ability to handle technical inquiries. Mention specific examples from your past experiences that demonstrate your skills in customer service and project management.
Highlight Language Skills: Since the position requires very good knowledge of German and ideally English, make sure to clearly state your language proficiency in your application. If you have any certifications or relevant experiences, include those as well.
Wie du dich auf ein Vorstellungsgespräch bei Packwise GmbH vorbereitest
✨Show Your Passion for Customer Support
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've successfully handled customer inquiries or complaints in the past, highlighting your ability to maintain a professional and obliging contact with customers.
✨Demonstrate Technical Knowledge
Since the role involves handling technical inquiries, be prepared to discuss your technical background. Familiarize yourself with common issues related to ERP/CRM systems and be ready to explain how you would approach solving them.
✨Highlight Your Experience with Ticket Systems
If you have experience with support ticket systems, make sure to mention it. Discuss how you've used these systems to manage customer inquiries efficiently and how they helped improve customer satisfaction.
✨Prepare Questions About the Company
Show your interest in Packwise by preparing thoughtful questions about their products and services. Ask about their approach to digitization and sustainability in supply chain management, as this aligns with the company's mission and values.