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- Aufgaben: Lead the front office team to create unforgettable guest experiences.
- Arbeitgeber: Join Marriott, a global leader in hospitality with a commitment to excellence.
- Mitarbeitervorteile: Enjoy unlimited contracts, flexible hours, bonuses, and discounts at over 8,000 hotels worldwide.
- Warum dieser Job: Be part of a diverse team, develop your skills, and make a real impact on guest satisfaction.
- Gewünschte Qualifikationen: Must have hotel industry training or relevant experience, plus strong German and English skills.
- Andere Informationen: Connect with us on Instagram @heidelbergmarriott and @marriottcareer for more insights!
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Heidelberg Marriott Hotel is seeking a Front Office Supervisor (m/f/d) to join our team. As Front Office Supervisor, you are indispensable for an unforgettable guest experience. The first impression counts, and the first impression is you!
Your most important tasks will include:
- Check-in and check-out of our international guests.
- Act as the contact person for our guests and advise them in all matters.
- Contribute to the achievement of the department's goals through upsells and enrollments.
- Support in complaint management while keeping a cool head.
- Independently manage shifts and assist with rostering.
- Process credit limit reports and ensure accounting compliance for invoices.
- Assist with training and development of front office staff and trainees.
Be Able:
- Completed training in the hotel industry or relevant professional experience at the front office.
- Very good knowledge of German and English.
- Good knowledge of MS Office applications; Opera knowledge is a plus.
- A team player with a passion for the hotel industry.
If you have any questions, our contact person Sonia Oliveira will be happy to help you via e-mail: sonia.oliveira@marriotthotels.com
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation, or any other basis covered by applicable law.
Front Office Supervisor (m/f/d) Arbeitgeber: Marriott
Kontaktperson:
Marriott HR Team
sonia.oliveira@marriotthotels.com
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Front Office Supervisor (m/f/d)
✨Tip Number 1
Familiarize yourself with the specific services and amenities offered by the Heidelberg Marriott Hotel. This knowledge will help you engage confidently during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience in managing guest relations and handling complaints effectively. Prepare examples from your past roles that showcase your ability to maintain a cool head under pressure and ensure guest satisfaction.
✨Tip Number 3
Since the role requires teamwork, think of instances where you've successfully collaborated with others in a fast-paced environment. Be ready to discuss how you contribute to team goals and support your colleagues.
✨Tip Number 4
Brush up on your knowledge of MS Office applications and any relevant hotel management software like Opera. Being able to discuss your technical skills confidently can set you apart from other candidates.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Front Office Supervisor (m/f/d)
Tipps für deine Bewerbung 🫡
Research the Company: Familiarize yourself with Marriott's values and culture. Understanding their commitment to hospitality and employee well-being will help you tailor your application.
Highlight Relevant Experience: Emphasize your training in the hotel industry or any relevant experience at the front office. Mention specific roles where you managed guest interactions, complaints, or team leadership.
Showcase Language Skills: Since very good knowledge of German and English is required, make sure to highlight your language proficiency clearly in your CV and cover letter.
Personalize Your Application: Address your application to the contact person, Sonia Oliveira, and express your enthusiasm for the role. Mention how your skills align with the responsibilities outlined in the job description.
Wie du dich auf ein Vorstellungsgespräch bei Marriott vorbereitest
✨Sei bereit für die ersten Eindrücke
Als Front Office Supervisor ist der erste Eindruck entscheidend. Kleide dich professionell und achte auf dein Auftreten, denn du bist das Gesicht des Hotels. Zeige Selbstbewusstsein und Freundlichkeit, um sofort eine positive Atmosphäre zu schaffen.
✨Kenntnis der Hotelbranche
Bereite dich darauf vor, über deine Erfahrungen in der Hotelbranche zu sprechen. Sei bereit, spezifische Beispiele zu nennen, wie du in der Vergangenheit mit Gästen interagiert hast oder wie du Beschwerden erfolgreich gelöst hast. Das zeigt, dass du die Anforderungen der Position verstehst.
✨Teamarbeit betonen
Da Teamarbeit in dieser Rolle wichtig ist, solltest du Beispiele anführen, die deine Fähigkeit zur Zusammenarbeit mit anderen zeigen. Sprich darüber, wie du dein Team unterstützt hast, um gemeinsame Ziele zu erreichen, und wie du zur Schulung neuer Mitarbeiter beigetragen hast.
✨Fragen vorbereiten
Bereite einige Fragen vor, die du dem Interviewer stellen kannst. Das zeigt dein Interesse an der Position und am Unternehmen. Frage nach den Möglichkeiten zur beruflichen Weiterentwicklung oder nach den Herausforderungen, die das Team derzeit bewältigt.