Unit Lead – Managed Services (m/f/d)

It\’s fun to work in a company where people truly BELIEVE in what they\’re doing!

Unit Lead – Managed Services (m/f/d)

The Managed Services department ensures that our customers receive top-class IT services and that their systems run reliably and efficiently. Our team consists of a Business Unit Lead and three specialized teams, each led by a Unit Lead. Each team has clearly defined responsibilities and areas of expertise to develop tailored solutions for our customers.

As a Unit Lead , you play a key role in leading and developing one of these teams. You take responsibility for innovative solutions, strategic decisions, and close collaboration with customers and internal stakeholders.

To strengthen our team, we are looking for you – starting immediately, either at our Mainz location or remotely within Germany.

Your Role

As a Unit Lead (m/f/d) in Managed Services , you will be part of a Europe-wide team, leading a group of nine experts who deliver contractually agreed IT services to our customers. You will be responsible for activities related to VMware, backup, server operations , and our evoila Cloud platform .

In addition to the technical and disciplinary leadership of your team, you will manage daily operations, plan resources as needed, and ensure compliance with our service quality standards based on ITIL. You will monitor processes and optimize workflows to deliver our promised services efficiently.

About the job:

1. Disciplinary leadership of the German team (annual reviews, feedback, development plans, salary negotiations)
2. Organizational management of the European team (on-call planning, resource management, escalation handling, task prioritization)
3. Technical leadership and development of the entire team (performance reviews based on KPIs, ensuring regular certifications)
4. Onboarding new customers according to defined procedures
5. Internal and external reporting for customers and management
6. Supporting the Business Unit Lead in financial calculations for offered services
7. Ensuring efficient ticket processing and continuous workflow optimization
8. Quality assurance of documentation and promoting knowledge transfer within the team

Who you are:

A completed technical education (e.g., IT specialist for system integration) or a comparable degree

Strong service orientation and excellent communication skills to manage customer expectations effectively

A structured, independent, and goal-oriented working style

Fluent German language skills (C1 or higher) and English skills (B2 or higher)

It would be optimal if…:

• You have experience in second-level support , customer support, or IT infrastructure operations in hybrid cloud environments
• You have knowledge of Jira Service Management and Confluence – ideally with certification

Intensive induction and regular training are not just something we do on paper, but are a matter of course for all our employees.

What we offer you:

• Mobile Office
• Premium Work Equipment
• Extensive Further Training
• Employee Events
• Country-Specific Employee Bonuses (e.g. cooperation with EGYM Wellpass, JobRad and much more)

Motivated employees are an essential precondition for our future entrepreneurial success. That is why we put great emphasis on a good balance between life and work.

Retirement Provision

By using salary conversion, you can save smartly for the future: a portion of your gross salary is directed into company pension plans. This allows you to save on social security contributions and income tax. You end up investing more in your retirement savings than what you miss out on net. Everything happens automatically – including the tax aspect. Secure and intelligent retirement planning!

First Class Laptop

To ensure that your work is not hindered by the equipment, you do not get any laptop, but a premium laptop.

EGYM Wellpass

With the EGYM Wellpass, you get access to 6,500 sports and wellness locations in Germany and Austria. Evoila supports your fitness journey. Whether it\’s fitness, yoga, or meditation – find the perfect offering for you. It\’s also available digitally for your home office needs. With Evoila and EGYM, you can stay active and keep moving!

Company Bike

Steer onto your desired company bike with evoila! We lease your dream bike for you – whether it\’s an e-bike, mountain bike, or city cruiser. Use it anywhere: for work, leisure, or sports. The payment? Simple and cost-effective, directly deducted from your gross salary. Thanks to smart tax arrangements, you can save up to 40% compared to buying. Pedal and save!

Voucher Card

With Ticket Plus City from Edenred, you can shop wherever and whenever you want! Whether it\’s at Douglas, REWE, or refueling on the go – you decide. It\’s for everyone, from full-time employees to interns. With over 40,000 acceptance points in Germany, both in-store and online, it\’s easy, flexible, and stress-free.

Feelgood

Coffee counter and Carrera track are options you can use during your time at the office for balance, small indulgence and fun.

Employee Events

In addition to a summer and Christmas celebration, we regularly organize our After Work Drink! Exchange with colleagues, away from daily business. This is important to us to grow more and more together as a professional team.

In the team, there\’s not only fun but also discounts! Fashion, travel, electronics? We\’ve got it. Thanks to Corporate Benefits, you always save. Why pay more when you can get it cheaper?

Bonus: In addition to the fixed salary, you will receive an annual special payment based on the business outcome and your personal goals.

Premiums: You receive a premium or special payment e. g. for new employees who are mediated by you.

Sometimes it is necessary to arrange your working time flexible. After the probationary period, we make this work for you. This will include home office days as well as being able to push a morning or afternoon wherever it is possible.

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