Senior Business Consultant / Senior Technical Consultant Capital Markets (w / m / x)

• 2 to 5 years\‘ experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating system issues while ensuring compliance with hardware warranty and customer security requirements.
• Hands-on experience in installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals, as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts, with the ability to perform smart hand activities under instruction at sites.
• Ability to lift/move computer equipment weighing up to 50 lbs.
• Skilled in desk-side support and PC break/fix, including basic administration of Windows operating systems.
• Experience with anti-spyware and anti-virus software.
• Some knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
• Good written and oral communication skills with clients and management, as well as strong interpersonal skills.
• Ability to work with deadlines and complete tasks on time.
• Preferably with an Associate\’s Degree in Electronics and CompTIA A+ Certification.
• Knowledge and experience with ticketing tools (ServiceNow, Remedy, etc.).
• Basic understanding and troubleshooting of Mobile Device Management systems (Airwatch, Xenmobile, Mobile Iron, etc.).
• Basic understanding and troubleshooting of VDI, SCCM, LANDesk, Altiris, Skype for Business, and OneDrive.

Non-Technical

• Good oral and written communication skills.
• Able to interact and work with customers at different levels.

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