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- Aufgaben: Be the go-to person for customers, managing their needs and ensuring smooth order processes.
- Arbeitgeber: Join Ceragon, a leader in providing innovative solutions to enhance customer success.
- Mitarbeitervorteile: Enjoy flexible hours and the chance to work with a dynamic team in a global company.
- Warum dieser Job: Make a real impact by optimizing customer experiences and collaborating across teams.
- Gewünschte Qualifikationen: Strong communication skills in English and experience in sales support or customer service required.
- Andere Informationen: Familiarity with Oracle and Tableau is a plus; embrace a fast-paced, collaborative environment.
Das voraussichtliche Gehalt liegt zwischen 42000 - 84000 € pro Jahr.
General Description
Customer success manager is the main focal point for customers and sales organization. As a Customer success manager in Ceragon you will serve as the bridge between the regional teams and company customers to all required HQ functions, while providing information and transparency through all the lifecycle of an order. The role will require you to have a strategic view while supervising the company's key accounts from opportunity stage, through the negotiation stages until operation and delivery of customer required results.
What will you do?
- Manage customers forecasts, requirements and needs.
- Provide close support to sales organization in terms of order booking, life cycle, delivery, and revenue recognition.
- Serve as gate keeper to ensure smooth booking process according to company policies.
- Optimize the supply chain by coordinating manufacturing, transportation, and warehouse resources to guarantee on-time service to our customers while maximizing revenue and minimizing total landed costs.
- Establish a strong network and foster collaboration with internal customers, business units and operations team members.
- Work closely with the various operations groups to properly manage inventory levels against demand.
- Coordinate flow of information to supply chain, procurement, Warehouse and Shipping teams to ensure all goals are met.
- Manage and prioritize multiple assignments.
Job Requirements
- Excellent Oral and Written communication in English.
- Comfortable in all Office environment (outlook, excel, power point).
- Experience with Oracle, Tableau system - advantage.
- Experience in global companies - sales support/ customer service - must.
- Willingness to work flexible hours as required.
Customer success manager Arbeitgeber: Ceragon
Kontaktperson:
Ceragon HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer success manager
✨Tip Number 1
Familiarize yourself with the specific needs and challenges of customer success management in a global company. Research Ceragon's products and services to understand how you can effectively support customers and sales teams.
✨Tip Number 2
Network with current or former employees of Ceragon on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations for the Customer Success Manager role.
✨Tip Number 3
Highlight your experience with Oracle and Tableau, as these tools are advantageous for this position. If you have any relevant certifications or projects, be ready to discuss them during your interview.
✨Tip Number 4
Prepare to demonstrate your strategic thinking and problem-solving skills. Think of examples from your past experiences where you successfully managed customer relationships or optimized processes, as these will be crucial in the role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer success manager
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Success Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, sales support, and any specific tools mentioned like Oracle or Tableau. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and strategic thinking. Explain how you can bridge the gap between customers and internal teams, and provide examples of how you've successfully managed customer relationships in the past.
Highlight Your Flexibility: Since the role requires a willingness to work flexible hours, mention any previous experiences where you adapted your schedule to meet customer needs or project deadlines. This shows your commitment to customer success.
Wie du dich auf ein Vorstellungsgespräch bei Ceragon vorbereitest
✨Show Your Strategic Thinking
As a Customer Success Manager, you'll need to demonstrate your ability to think strategically. Prepare examples of how you've managed key accounts in the past, focusing on your approach to forecasting and meeting customer needs.
✨Highlight Your Communication Skills
Excellent oral and written communication is crucial for this role. Be ready to discuss how you've effectively communicated with both customers and internal teams in previous positions. Consider sharing specific instances where your communication made a significant impact.
✨Familiarize Yourself with Relevant Tools
Since experience with Oracle and Tableau is an advantage, make sure you understand these tools. If you have experience with similar systems, be prepared to discuss how you used them to optimize processes or improve customer service.
✨Demonstrate Flexibility and Adaptability
The job requires a willingness to work flexible hours. Share examples from your past roles where you adapted to changing circumstances or worked outside of standard hours to meet customer needs or project deadlines.