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- Aufgaben: Engage with customers in Hebrew and English, providing top-notch service and support.
- Arbeitgeber: Join INGUN, a global leader in innovative test solutions for electronics.
- Mitarbeitervorteile: Enjoy flexible working hours, job security, and modern IT equipment.
- Warum dieser Job: Be part of a dynamic team that values creativity and customer satisfaction.
- Gewünschte Qualifikationen: Fluent in Hebrew and English, with customer service experience preferred.
- Andere Informationen: Opportunity for international collaboration in a growing family company.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
INGUN is a home for solution-oriented employees who understand customers' needs and inspire our international clients. INGUN produces an unsurpassed range of test solutions for electronics at the headquarters in Constance, Southwest Germany and successfully markets them all over the world. As a solution-oriented partner for companies in future-oriented technical industries worldwide, our innovative ideas inspire our customers with the greatest passion every single day.
We are looking for a capable, motivated team player to fill the role of the Customer Service Representative located in Israel.
Your tasks:
- Communication with national and international customers in Hebrew and English if necessary (written and by phone)
- Provide customer service for the product portfolio (test probes and test fixture parts)
- Advise customers regarding alternative product solutions
- Creation of quotations
- Processing of customer orders from end to end
- Coordination of special deliveries at the customers' requests
- Complaint processing
- Maintaining customer portal
Your skills:
- Experience in customer service is beneficial
- Native Hebrew speaker with a good command of written and spoken business English
- Excellent interpersonal skills with a customer-oriented approach
- Ability to multitask and navigate multiple computer systems
- Self-motivation and problem solving skill
- Detail-orientated team player
- Experienced with Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
- Experience in SAP B1 and Sales Force is beneficial
- Experience in the electronics industry and the ATE sector is beneficial
What we offer:
- A challenging position that is rich in variety
- Job security in a growing family company
- Targeted induction
- Flexible working times within a mobile working model
- International cooperation
- Modern IT equipment (i.e., mobile phone, Microsoft Surface)
Interested? Please send us your English application documents, stating your desired salary and possible starting date.
Customer Service Representative Arbeitgeber: INGUN Group
Kontaktperson:
INGUN Group HR Team
info@ingun.com
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Service Representative
✨Tip Number 1
Familiarize yourself with the electronics industry and ATE sector. Understanding the products you'll be supporting will not only boost your confidence but also help you communicate effectively with customers.
✨Tip Number 2
Brush up on your Hebrew and English business communication skills. Since you'll be interacting with international clients, being fluent in both languages will set you apart from other candidates.
✨Tip Number 3
Highlight your experience with customer service software like SAP B1 and Sales Force. If you have any hands-on experience, be ready to discuss how you've used these tools to enhance customer satisfaction.
✨Tip Number 4
Showcase your problem-solving skills during the interview. Prepare examples of how you've successfully handled customer complaints or complex orders in the past, as this will demonstrate your capability in a customer-oriented role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Service Representative
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience in customer service, especially any relevant skills like communication in Hebrew and English. Emphasize your ability to multitask and your familiarity with Microsoft Office applications.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of INGUN's products. Mention specific experiences that demonstrate your problem-solving skills and customer-oriented approach.
Highlight Relevant Experience: If you have experience in the electronics industry or with SAP B1 and Sales Force, be sure to include this in your application. This will show that you are well-prepared for the challenges of the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
Wie du dich auf ein Vorstellungsgespräch bei INGUN Group vorbereitest
✨Showcase Your Language Skills
Since the role requires communication in both Hebrew and English, be prepared to demonstrate your proficiency in both languages during the interview. Practice common customer service scenarios in both languages to show your fluency.
✨Highlight Your Customer Service Experience
Discuss any previous experience you have in customer service, especially in handling complaints or providing solutions. Use specific examples to illustrate how you've successfully resolved customer issues in the past.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've had to think on your feet and solve problems quickly. Employers value candidates who can handle unexpected challenges, so share relevant experiences that showcase your ability to find solutions.
✨Familiarize Yourself with Their Products
Research INGUN's product portfolio, particularly their test probes and test fixture parts. Understanding their offerings will allow you to speak knowledgeably about how you can assist customers and provide tailored solutions.