Knowledge Manager (f/m/d)

PSI Software Process Industries & Metals is an international company present in the market for over 50 years and known as the #1 in providing software and consultancy for production management solutions in the metal industry. Along these years, we have been delivering customized and high-value solutions to maximize plant performance for our clients around the world and providing them innovative solutions that support decarbonization.

About the Role:

Knowledge Managers (KMs) in the Business Unit\’s Academy are responsible for managing and optimizing knowledge transfer for employees, partners, and customers. They ensure that accurate and up-to-date information is systematically collected, stored, and made accessible across platforms like Confluence, Collaboration Space, and Office Center. By streamlining knowledge processes and governance, they help reduce effort for stakeholders, such as onboarding new employees or partners. KMs collaborate closely with Technical Writers, Technical Content Managers, and subject matter experts to structure, refine, and maintain both explicit and tacit knowledge.

Your Responsibilities:

• Develop, implement and govern PIM’s Knowledge Management Framework – You will be involved in designing and implementing comprehensive knowledge management strategies and content roadmaps for all stakeholders such as employees, partners and customers that align with PIM’s business objectives.
• Enforce the guidelines and policies set for our information and documentation management to ensure accuracy and availability.
• Maintain and govern PIM’s knowledge assets and repositories – KBs, Confluence, Collaboration Space, and others.
• Participate in the creation, curation and maintenance of knowledge content in our KBs- including articles, blog posts or newsletters, ensuring content accuracy and relevance.
• Continuously evaluate and improve knowledge management processes within the KM team and across the organization.
• Cataloguing and maintenance of all the current sources of information and knowledge in the company.
• Provide training and user support for our KM tools to colleagues to promote a culture of knowledge sharing and continuous improvement.
• Develop and monitor key performance indicators (KPIs) to measure the effectiveness of our KM initiatives, make informed decisions and drive improvements.
• Content Administration of our main knowledge creation and transfer tool – Confluence.

You Bring:

• Bachelor’s or Masters in Knowledge Management, Information Management, Library Science, Communications, or other related fields. Equivalent experience or certifications will also be considered.
• 3+ years of experience in knowledge management.
• Interest in guiding and training on knowledge management and tools.
• Demonstrated content management experience.
• Excellent communication skills in English.
• Proficiency in using Confluence, or other content/intranet management systems.
• IT affinity and high interest in new topics and technologies is needed.
• Open to travel.
• Familiarity with business process management and improvement is a plus.

We Offer You:

• Work Environment – Join a passionate, skilled, and welcoming team with flat hierarchies and short decision-making paths for a dynamic and collaborative atmosphere.
• Mobility – Choose between a subsidy for a job ticket or a company bike to travel flexibly and sustainably.
• Flexible Work – Enjoy up to three remote workdays per week and benefit from flexitime to create a better balance between your career and personal life.
• Employee Benefits – Benefit from attractive discounts through our corporate benefits platform.
• Development – Regular feedback sessions and personalized training opportunities support your career growth.
• Team Spirit – Look forward to engaging team events and a culture of openness, collaboration, and mutual appreciation.

Are you interested in being a part of the exciting industry and market of PSI Software Process Industries and Metals success story and making your mark? If so, get in touch with us to explore this career opportunity, whether you\’re looking for an immediate start or planning for a future engagement.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology
• Industries

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