Installation & Service Engineer

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Installation & Service Engineer

Date: Sep 26, 2023
Location:

US
Job Function: Technical
Business Unit: NanoScience

About US:

At Oxford Instruments NanoScience we design, supply and support market-leading research tools that enable quantum technologies, nano technology research, advanced materials and nano device development in the physical sciences. Our tools support research to the atomic scale through creation of high performance, cryogen free, low temperature, and magnetic environments. This is based upon our core technologies in low and ultra-low temperatures, high magnetic fields and system integration, with increasing levels of experimental and measurement readiness. The company was founded in 1959 as the first commercial spin-out from Oxford University, providing technological innovation for over 60 years now.

How we work

We’re committed to being the leading provider of high-tech products and services for the world’s most important industrial and scientific research communities. Our people are vital to our success. We strive to offer the opportunities that will attract, motivate and retain the very best talent in our sector. This involves creating an inclusive environment and culture, where difference is valued and people are recognized for what they deliver and bring to the team.

Empowering People to Make a Difference

We don’t wait for change to happen. We enable it. That’s why we aim to create the best working environment and culture for our people to thrive. We share the same goals and value diversity of thought, perspective and experience. With a focus on the ongoing development, engagement and wellbeing of our people, we know we will continue to exceed customer expectations and drive change for the future.

About the Opportunity:

Reporting to the US Service Manager, the Installation and Service Engineer will install, service and repair Oxford Instruments NanoScience products in line with current safe working practices achieving customer satisfaction against ordered specification. The role requires extensive travel within (but not limited to) the North American region. Typically travel is required Monday to Friday with occasional weekend working when needed. The role is expected to be approximately 75% travel, 25% office based technical support.

Key Responsibilities

• Installation planning: Ensuring equipment, Cryogens and facilities are available at customer’s site to allow efficient service and repair work.
• Pre-installation preparation: Ensure you fully understand performance criteria, achieved factory test results, mode of operation.
• Service reports: Accurate and timely reports ensuring confirmation of specifications met and where appropriate accurate and concise documentation of any quality defects.
• Site risk assessments: Ensure prior to commencing work on a customer site a risk assessment is carried out and recorded
• Customer communication: Ensure customers fully understand the scope of the installation / service and provide timely updates to any potential changes
• Customer Training: Ensure customer understands full operation of system.
• Help desk support: responding to customer incidents reported by the customer as well as remote resolution support.

The Right Candidate will have:

An understanding of and experience with ultra high vacuum, super conducting magnets; and cryogen use would be extremely advantageous. An undergrad or gaduate level degree in a relevant engineering/science discipline is required, and preferably you will have held a similar role in a similar environment manufacturing, testing or servicing complex instrumentation systems. Ideally you will have experience in superconducting magnets, power supply and temperature control instrumentation, and ultra-low temperature systems, as well as the ability to record and present technical data on system performances.

Additional qualifications:

• An understanding of cryo-magnetic systems, vacuum, safe handling of cryogens and an understanding of closed circuit compressed gas refrigerating systems.
• Experience diagnosing complex system failures and propose effective solutions
• Compliance with all Health and Safety policies and procedures and will actively seek to ensure safe working environment.
• English speaking essential and other European language skills desirable
• Valid driver’s licence required
• Willingness to travel

Oxford Instruments Perks and benefits:

• Generous benefit packages – We offer our employees competitive health insurance options, including Medical, Dental, and
• Vision plans.
• Our 401k program has options for saving both pre- and post-tax dollars for retirement.
• Paid Time Off (PTO) Work-life balance is a key part of our company culture here at OI, and we know that our employees do their best work when they can take the time they need to rest and recharge. Employees start with 4 weeks of PTO which is accrued each pay period.
• Holidays – We recognize 12 holidays this year
• In addition to all the standard PTO options, OI proudly offers a generous and progressive paid family leave policy.
• Professional Development – OI supports you and your professional development with $5,250 available in annual tuition reimbursement after 6 months of service.

Oxford Instruments requires all employees to be fully vaccinated by their first day of work. The Company will consider requests for medical or religious accommodation as required by law.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

Oxford Instruments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Oxford Instruments complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Oxford Instruments expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Oxford Instruments‘ employees to perform their job duties may result in discipline up to and including discharge.

Note to recruitment agencies: Oxford Instruments does not accept agency CV’s. Please do not forward details to our jobs alias, Oxford Instruments employees or any other company location. Oxford Instruments is not responsible for any fees related to unsolicited CV’s.

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