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- Aufgaben: Provide premium customer service and support to retailers and consumers.
- Arbeitgeber: Join Stokke GmbH, a leader in premium children's products.
- Mitarbeitervorteile: Work in a dynamic, international team with opportunities for growth.
- Warum dieser Job: Make a lasting impact while developing your skills in a supportive environment.
- Gewünschte Qualifikationen: Commercial education and 2 years of relevant experience required.
- Andere Informationen: Fluency in German and English is essential; flexibility to serve various markets.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
This is a challenging role which will require you to provide premium service to both customers as well as retailers and build relationships to make a lasting positive impression. The scope of the role is frontline support for both Retailers and Consumers, ranging from "Order desk" functions to product related support and administrative tasks in the contractual area. The position is located in Sindelfingen, Germany.
Key Responsibilities:
- Maintain customer data in ERP System (M3) and in the CRM system (SF) to assure 100% accuracy
- Retailer and Key Account Support
- Receive, process and track orders from customers by phone and mail
- Ensure orders are registered in the Demandware, Altapay and M3 system for shipment and invoicing
- Issue invoices and credit notes
- Handle transport and product claims, returns, and exchanges from customers
- Participate in various other administrative duties of the team
- Find solutions with other functions in company to meet customers' unique requirements
- Be flexible to participate in serving other markets both serving retailers and end consumers in an international and multilingual team
Requirements:
- Commercial Education
- 2 years experience from similar position preferably
- Experience from field sales representative would be ideal
- Strong service mentality
- Native or C1 in German and fluent English is a must
- Strong PC user experience (Microsoft Office package)
- Ready to implement the visions, philosophies and strategies of the company
Customer Service Representative DACH Arbeitgeber: E.v. Sindelfingen
Kontaktperson:
E.v. Sindelfingen HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Service Representative DACH
✨Tip Number 1
Fokussiere dich auf deine Kommunikationsfähigkeiten. Da du sowohl mit Einzelhändlern als auch mit Endverbrauchern interagierst, ist es wichtig, dass du deine Fähigkeit zur klaren und freundlichen Kommunikation unter Beweis stellst. Übe, wie du komplexe Informationen einfach und verständlich erklären kannst.
✨Tip Number 2
Mach dich mit den verwendeten Systemen vertraut. Da die Position Kenntnisse in ERP-Systemen (M3) und CRM-Systemen (SF) erfordert, solltest du dir vor der Bewerbung grundlegende Informationen über diese Systeme aneignen. Das zeigt dein Engagement und deine Bereitschaft, schnell produktiv zu werden.
✨Tip Number 3
Betone deine Flexibilität und Teamfähigkeit. In dieser Rolle wirst du in einem internationalen und mehrsprachigen Team arbeiten. Teile Beispiele aus deiner bisherigen Berufserfahrung, die zeigen, wie du erfolgreich in einem dynamischen Umfeld gearbeitet hast und bereit bist, verschiedene Aufgaben zu übernehmen.
✨Tip Number 4
Bereite dich darauf vor, Lösungen zu finden. In der Kundenbetreuung ist es entscheidend, proaktiv Probleme zu lösen. Überlege dir im Voraus, wie du in der Vergangenheit Herausforderungen gemeistert hast und sei bereit, diese Erfahrungen im Gespräch zu teilen.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Service Representative DACH
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Representative position. Understand the key responsibilities and requirements, such as maintaining customer data and handling orders, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service or similar roles. Mention specific examples where you provided excellent service or handled administrative tasks effectively.
Showcase Language Skills: Since fluency in German and English is required, make sure to highlight your language proficiency clearly in your application. If you have any certifications or relevant experiences that demonstrate your language skills, include those.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your understanding of Stokke GmbH's values and how you can contribute to their team. Mention your strong service mentality and readiness to implement the company's strategies.
Wie du dich auf ein Vorstellungsgespräch bei E.v. Sindelfingen vorbereitest
✨Show Your Service Mentality
In this role, a strong service mentality is crucial. Be prepared to share examples from your past experiences where you went above and beyond to assist customers or resolve issues. This will demonstrate your commitment to providing premium service.
✨Familiarize Yourself with ERP and CRM Systems
Since maintaining customer data in ERP (M3) and CRM (SF) systems is part of the job, it’s beneficial to familiarize yourself with these systems beforehand. If you have experience with similar software, be ready to discuss how you used them effectively.
✨Highlight Your Multilingual Skills
As the position requires fluency in both German and English, make sure to highlight your language skills during the interview. You might even want to prepare a few sentences in English to showcase your fluency if asked.
✨Demonstrate Flexibility and Team Spirit
The role involves working in an international and multilingual team, so be ready to discuss your ability to adapt and collaborate with others. Share examples of how you've successfully worked in diverse teams or handled flexible roles in the past.
