Internal Service Technical Assistant

Internal Service Technical Assistant (m/f/d)

DIOSNA: quality, design and innovation since 1885.
The name DIOSNA stands for expertise and reliability. With our machines for the food and pharmaceutical industry, we are a strong partner for our customers and one of the world’s leading suppliers.
To strengthen our service department at the Osnabrück site, we are looking for the following person to start as soon as possible
Internal Service Technical Assistant (m/f/d)
Objectives of this role:

• First contact person for our customers at home and abroad for all service questions
• Development of solutions for technical problems
• Ensuring plant availability in cooperation with internal departments
• Preparation of quotations for spare parts, service products and service contracts
• Proactive quotation follow-up
• Proactive participation in achieving the budgeted order intake
• Handling of complaints and warranty claims
• Processing of project supplements following final acceptance
• Support in the planning and coordination of service calls
• Support in the further development of our service products
  Responsibilities:
• Completed technical training, e.g. as an industrial mechanic
• Further training as a technician or master craftsman in electrical engineering or mechatronics desirable
• Ideally experience in the field of machines and plants
• Confident use of MS Office and ERP software (proAlpha would be an advantage)
• Good command of written and spoken English
• Distinct service orientation and reliability
• Confident and friendly appearance towards customers
• Self-initiative as well as team and communication skills
  We offer you:
• General conditions: 40 hrs. week, performance-based remuneration in accordance with the IG-Metall collective wage agreement with 30 days annual vacation, vacation and Christmas bonuses as well as additional pay in accordance with the collective wage agreement and a supplement to the metalworking pension after the probationary period.
• Local offer at the location: Company canteen, free parking with charging station, fruit basket and free water
• Work-life balance: mobile working, flexible working time arrangements, time off in lieu
• Team: international team, flat hierarchies, cooperation at eye level, open communication and constructive feedback culture
• Additional benefits: Job ticket, employee discounts, summer and Christmas parties, anniversary bonus and cash bonuses for company improvement suggestions
• Induction and further training: a good start with individual induction plans and support from an experienced mentor, internal further training opportunities (DIOSNA Academy, English courses) as well as external tailored further training measures
• Company health promotion: Hansefit, ergonomic workplaces with height-adjustable desks, healthy canteen, company doctor.
  As an Internal Service Technical Assistant (m/f/d) at Diosna, you can expect a varied task, which you will perform independently after a needs-oriented training period, as well as good development prospects in an internationally growing and crisis-proof company.
  We look forward to receiving your complete application documents, stating your salary requirements and earliest possible starting date , please in PDF format only, to: bewerbung@diosna.de