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- Aufgaben: Lead the front desk team and ensure guest satisfaction daily.
- Arbeitgeber: Join Staycity, a growing aparthotel brand across Europe with exciting expansion plans.
- Mitarbeitervorteile: Enjoy 28 days holiday, discounts, free gym access, and language lessons.
- Warum dieser Job: Be part of a dynamic team focused on guest happiness and personal growth.
- Gewünschte Qualifikationen: 2+ years in a fast-paced environment with strong communication and customer service skills.
- Andere Informationen: Diversity and inclusion are core values; all backgrounds are encouraged to apply.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Staycity are looking for a Assistant Front Office Manager to join the team on a full time, permanent basis. Staycity currently operates in excess of 3,000 apartments across several major European cities including Birmingham, Dublin, Edinburgh, Liverpool, London, Manchester, Marseille, Paris, York and Lyon with many more exciting cities to follow. The Staycity family is continuously growing allowing us to make our 2023 goal where we aim to make Staycity Europe's largest, mid-market, pan-European city aparthotel brand with 15,000 keys operational a reality. Staycity Group's expansion is now rolling out under two brands - Staycity Aparthotels and our new premium brand Wilde Aparthotels by Staycity.
Benefits
- Build a career with Staycity
- Personal and professional development
- Incentive schemes - earn an extra £1 an hour if targets are met.
- Discounted rates for overnight stays for you, and your family and friends
- 50% discount on food
- Free Gym usage for you and 1 other
- Language Lessons
- Long service awards
- Refer and earn scheme - £/€250 minimum if you successfully refer a friend to work with us
- Maternity/paternity/adoption/surrogacy package
- Taxsaver commuter scheme
- Access to Staycity's employee assistance and wellbeing service
Key responsibilities
- To ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments
- Welcome all guests to the hotel in a friendly manner in conjunction with the Standard of Procedure
- Monitor and action feedback received through guest satisfaction survey, 3rd party websites and from clients after and during their stay and resolve any client disputes and complaints in a professional manner and within guidelines issued
- To ensure that payment is verified upon check in and follow the procedure for each different payment type
- Supervise department employees ensuring the correct standards and methods of service are maintained as stated
- To anticipate and rectify problems to ensure the guests wellbeing and satisfaction within the hotel
- Manage and motivate a team of direct reports on a daily basis
Our ideal Assistant Front Office Manager will have the following skills, knowledge and experience:
- Previous Team Leader experience of at least 2 years in a fast-paced environment is essential to deliver this role
- Eager to learn and to develop
- Excellent communication skills both verbal and written
- Outstanding customer service skills and attention to details
- Candidates shall ideally have at least 2-year previous experience working at the Front Desk in similar property and will always strive to provide our guests with the highest standards in customer care.
Hours of Work:
It is anticipated that the successful candidate will be required to work shifts covering weekends and if and when necessary cover night shifts.
Diversity and Inclusion
Staycity is committed to diversity, equity and inclusion. We believe that everyone is unique and that these individual differences are valuable. We welcome your application whatever your background, situation or identity. As long as you are passionate about making guests happy, you are strongly encouraged to build a career with us.
Click the link to apply. Come and join a company that lives and breathes its core values and strives to best in class for team and guests! If you feel you are the right fit for this Assistant Front Office Manager role then please click 'apply' now! We'd love to hear from you!
Assistant Front Office Manager Arbeitgeber: at
Kontaktperson:
at HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Assistant Front Office Manager
✨Tip Number 1
Familiarize yourself with Staycity's core values and mission. Understanding what drives the company will help you align your responses during the interview and demonstrate your enthusiasm for being part of their team.
✨Tip Number 2
Highlight your previous experience in fast-paced environments. Be ready to share specific examples of how you've successfully managed teams or resolved guest complaints, as this will showcase your suitability for the role.
✨Tip Number 3
Prepare to discuss your customer service philosophy. Since outstanding customer service is a key requirement, think about how you can convey your commitment to guest satisfaction and any innovative ideas you have for enhancing the guest experience.
✨Tip Number 4
Research the locations where Staycity operates. Being knowledgeable about the cities and their attractions can help you connect with the interviewers and show your genuine interest in the role and the company.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Assistant Front Office Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant Front Office Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous team leader experience in a fast-paced environment. Provide specific examples of how you've successfully managed a team and delivered outstanding customer service.
Showcase Communication Skills: Since excellent communication skills are essential for this role, make sure to demonstrate your verbal and written communication abilities in your application. Use clear and professional language throughout your documents.
Express Your Passion: Convey your enthusiasm for the hospitality industry and your commitment to guest satisfaction in your cover letter. Mention why you want to work with Staycity and how you align with their core values.
Wie du dich auf ein Vorstellungsgespräch bei at vorbereitest
✨Show Your Customer Service Skills
As an Assistant Front Office Manager, outstanding customer service is key. Be prepared to share specific examples of how you've handled guest complaints or provided exceptional service in the past.
✨Demonstrate Leadership Experience
Highlight your previous team leader experience. Discuss how you motivated your team and ensured high standards of service in a fast-paced environment.
✨Familiarize Yourself with Staycity's Values
Research Staycity's core values and mission. Show that you align with their commitment to diversity, equity, and inclusion, and express your passion for making guests happy.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills. Think of scenarios where you had to anticipate and rectify issues to ensure guest satisfaction.
