ServiceNow Senior Solution Consultant (Presales)

The role purpose of a Solutions Consultant in sales is to serve as a technical expert and strategic advisor,
collaborating with the sales team to comprehend clients\‘ business challenges. Their key responsibility involves
crafting and presenting tailored solutions that align with client needs, utilizing the organization\’s products or
services. Solutions Consultants play a vital role in connecting technical capabilities with client requirements,
ultimately contributing to successful sales engagements and building enduring client relationships.

Scope of Role: The Solutions Consultant in sales analyzes client needs, develops tailored solutions, and
collaborates with the sales team to articulate the technical aspects of the organization\’s products or services. This
role involves providing technical expertise, conducting demonstrations, and supporting the sales process,
ultimately contributing to successful engagements and fostering enduring client relationships.

Duties & Responsibilities:

1. Collaborate with the sales team to comprehend clients\‘ business challenges, objectives, and technical
   requirements.
2. Offer comprehensive technical knowledge to elucidate the capabilities and advantages of the
   organization\’s products or services.
3. Develop customized solutions tailored to address specific client needs, taking into account industry
   requirements and product/service features.
4. Support the sales process by closely working with the team, providing technical insights, and ensuring
   alignment with client expectations.
5. Conduct demonstrations to illustrate the functionality and features of products or services, aiding clients in
   visualizing their application.
6. Educate clients on the technical aspects of proposed solutions, address queries, and offer insights for well-informed decision-making.
7. Create and maintain technical documentation supporting the sales process, ensuring communication clarity.
8. Assist in project coordination during the sales process, ensuring a seamless transition from proposal to
   implementation.
9. Manage technical inquiries, facilitate a smooth transition to implementation, and ensure post-sale client
   satisfaction.

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