Bilingual Field Operations Manager-JOR

Position Summary

NYAP's Field Operations Manager (FOM) is responsible for coordinating logistical and on the ground support to Home Study and Post Release Services staff (Case Managers, Caseworkers, and other employees) actively deployed within a region to provide services to released unaccompanied children per Office of Refugee Resettlement (ORR) requirements. FOMs provide direct supervision and oversight of deployment efforts within a region, engaging the work of Deployment Coordinators, Community Service Managers and Anti-Human Trafficking and Child Exploitation Coordinators with support of Case Aides. FOMs must be experienced in coordinating the safe logistics of travel and lodging for staff and ensuring rapid deployment of resources within a region. FOMs must have a working understanding of NYAP/ORR Policies and Procedures and work collaboratively with other departments for the rapid deployment of staff. FOMs must have an understanding of the HS/PRS process and possess knowledge of local community social services and working with immigrant populations. Additionally, FOMs must be knowledgeable of family preservation, kinship care, and general child welfare.

Responsibilities

• Perform all work in a manner consistent with the National Youth Advocate Program's Mission, Values and Philosophies.
• Provide direct oversight and management of deployment efforts within a region, engaging the work of Deployment Coordinators, Community Service Managers and Anti-Human Trafficking and Child Exploitation Coordinators with support of Case Aides.
• Support in coordinating the safe logistics of travel and lodging for staff and ensuring rapid deployment of staff and resources within a region.
• Responsible for ensuring staff compliance with ORR's HS/PRS services provision, ensure coordinating safe deployment of staff for the completion of HS/PRS within ORR's designated timeframes, ensuring the completion of UC Portal and Evolv uploads in accordance with ORR Policies and Procedures, hiring and training new staff and supervising the work of Deployment Coordinators, Community Service Managers and Anti-Human Trafficking and Child Exploitation Coordinators, Lead Case Aides and Case Aides.
• Ensure excellence in documentation and completion of reports.
• Actively assist in establishing working relationships with community-based organizations responsible for social services within a specific region and proposed area of operations.
• Provide and foster amongst staff a management approach that adopts a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet the unaccompanied child and the sponsor's presenting needs.
• Ensure proper reporting and elevation to ORR of timely notifications of concern and reporting to other stakeholders per state and ORR guidelines.
• Provide and ensure effective communication by staff with care providers, and ORR stakeholders.
• Possess a working understanding of NYAP/ORR Policies and Procedures, Flores Agreement as well as other applicable, and pertinent regulations and laws including the Trafficking Victims Protection Reauthorization Act (TVPRA) of 2008 et.al.
• Establish a respectful, supportive workplace environment that promotes NYAP's values of caring for people, connecting communities and promoting peace while ensuring staff accountability and compliance.
• Ensure the protection of Personal Identifiable Information (PII), and confidentiality of information.
• Elevates any issues or concerns to NYAP leadership and ORR.
• Perform other duties as assigned.

Minimum Qualifications

• Bachelor's degree in the behavioral sciences, human services or social services fields or a bachelor's degree in other related fields and at least 3 years of progressive employment experience that demonstrates supervisory experience.
• Knowledge of logistics of staff deployment, staff travel logistics, per diem allocation, expense reimbursements, completion of expense reports and expense adjustments utilizing Paycom, and identification/ engagement of social services resources within a specified region or area.
• Knowledge of local community social services and working with immigrant populations.
• Knowledgeable about family preservation, kinship care, and/or general child welfare.
• Understanding of Human Trafficking and identifying human trafficking concerns.
• Prior experience with ORR HS/PRS preferred.
• Highly proficient in Spanish or have access to qualified interpreters.
• Proficient in using the internet and related computer programs including ORR's Official System of Record (also known as the UC Portal).
• Pass a criminal history screen, including state and local child protection agency registries, and C/ANs check.
• Willingness to work flexible and non-traditional hours in the service of persons served.

Physical Demands

• Use of manual dexterity, tactile, visual, and audio acuity.
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands.
• Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
• Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements).

The qualified candidate will follow a team concept and support agency goals, colleagues and stakeholder liaisons. Candidate must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, gender, gender identity, sexual identity, disability, religious, and racial backgrounds. This job description is not an all-inclusive list of duties but rather a reflection of typical work performed in that position.

Job Information

• Position Type: Full Time
• Experience: 2 - 5 years