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- Aufgaben: Join us as a Field Service Technician, providing top-notch tech support to clients.
- Arbeitgeber: Hemmersbach is a global IT infrastructure service provider in over 190 countries.
- Mitarbeitervorteile: Enjoy flexible spending accounts, health insurance, and a buddy program.
- Warum dieser Job: Be the face of our company while making a positive impact through your work.
- Gewünschte Qualifikationen: High school diploma required; 2 years of IT support experience preferred.
- Andere Informationen: Work in a dynamic team and contribute to social causes with 20% of profits.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Job Description
Responsible for providing exceptional technical support to our clients in the USA - Southern region, NJ.
Your Benefits
- Buddy program
- Dental insurance
- Flexible spending account (FSA)
- Health insurance
- Internal career development
- International environment
- Life insurance
- Sick leave payments
Your Skills
- Experience in driving in an independent environment at a high ticket volume support
- Strong communication skills, both written and verbal
- Reliable vehicle and safe driving record
- Excellent customer service skills and a positive attitude
- Available to work a rotational 24/7 on-call scheduled shift
Your Tasks
Hemmersbach is seeking a highly motivated and customer-oriented Field Technician to join our team. As a Field Technician, you will be responsible for providing exceptional technical support to our clients, both consumers and enterprises, in a timely and efficient manner. The ideal candidate will have experience working with HP servers, data centers, printers, and PCs. This role requires a high level of customer service skills, as you will be the face of Hemmersbach in our clients' locations. You must be comfortable with long-distance driving, as this is a high-demand role that may vary depending on location.
Responsibilities
- Providing excellent customer service by communicating clearly and professionally with clients, ensuring they are satisfied with the support provided.
- Performing equipment installations, upgrades, and repairs for clients' printers, PCs/Data Centers, servers, and other IT equipment.
- Providing technical support for HP servers and data center equipment, including installation, configuration, and troubleshooting of hardware, software, and network issues.
- Collaborating with other members of the team to ensure seamless delivery of support services.
- Managing and maintaining inventory of spare parts and equipment, providing accurate and timely updates to clients and management regarding the status of technical issues.
Requirements
- High school diploma or GED required; Associate's degree in Computer Science or a related field preferred.
- Minimum of 2 years of experience in IT support, with a focus on printers, HP servers and data centers, and enterprise-level projects.
- Experience in technical support or a similar role, with experience in troubleshooting hardware, software, and networking issues.
- Ability to lift and carry equipment up to 50+ lbs.
- Comfortable working in a fast-paced and demanding environment.
Join Us
Join Hemmersbach and become part of a dynamic team that is committed to providing exceptional IT support to clients across the globe. Apply today to take the next step in your IT career!
Field Service Technician Arbeitgeber: Hemmersbach GmbH & Co. KG
Kontaktperson:
Hemmersbach GmbH & Co. KG HR Team
recruiting@hemmersbach.com
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Field Service Technician
✨Tip Number 1
Make sure to highlight your experience with HP servers and data centers during the interview. Be prepared to discuss specific scenarios where you successfully troubleshot issues or provided exceptional customer service.
✨Tip Number 2
Since this role requires long-distance driving, emphasize your safe driving record and any relevant experience you have in managing travel logistics while maintaining high ticket volume support.
✨Tip Number 3
Demonstrate your strong communication skills by practicing clear and professional responses to common technical support questions. This will show that you can effectively interact with clients and team members.
✨Tip Number 4
Familiarize yourself with remote desktop support tools, as this knowledge will be beneficial in the role. Being able to discuss these tools confidently can set you apart from other candidates.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Field Service Technician
Tipps für deine Bewerbung 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in IT support, particularly with HP servers, data centers, and printers. Mention specific projects or tasks that showcase your technical skills and customer service abilities.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples of how you've effectively communicated with clients in previous positions. This could include resolving issues, providing updates, or collaborating with team members.
Demonstrate Customer Service Orientation: Illustrate your commitment to excellent customer service by sharing instances where you went above and beyond to ensure client satisfaction. Highlight any positive feedback or outcomes from your interactions.
Tailor Your Application: Customize your resume and cover letter to align with the job description. Use keywords from the posting, such as 'technical support', 'independent environment', and '24/7 on-call', to make your application stand out.
Wie du dich auf ein Vorstellungsgespräch bei Hemmersbach GmbH & Co. KG vorbereitest
✨Showcase Your Technical Skills
Be prepared to discuss your experience with HP servers, data centers, printers, and PCs. Highlight specific instances where you successfully diagnosed and resolved technical issues, as this will demonstrate your expertise and problem-solving abilities.
✨Emphasize Customer Service Experience
Since this role requires excellent customer service skills, share examples of how you've effectively communicated with clients in the past. Discuss how you ensured client satisfaction and handled challenging situations professionally.
✨Demonstrate Your Independence
As the job involves working independently in a high-demand environment, be ready to explain how you manage your time and prioritize tasks. Share experiences that showcase your ability to work autonomously while still delivering exceptional results.
✨Prepare for On-Call Scenarios
Since the position requires availability for a rotational 24/7 on-call schedule, think about how you would handle emergency situations. Be ready to discuss your approach to managing stress and ensuring timely responses to client needs during off-hours.
