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- Aufgaben: Manage a diverse portfolio of property claims while providing excellent customer service.
- Arbeitgeber: Join Woodgate & Clark, a progressive company focused on employee development and support.
- Mitarbeitervorteile: Enjoy competitive salary, pension options, life assurance, and 25 days holiday with perks.
- Warum dieser Job: This role offers autonomy, mentorship, and a chance to grow in a supportive environment.
- Gewünschte Qualifikationen: CII or CILA qualification preferred; strong customer service and organizational skills required.
- Andere Informationen: We celebrate diversity and welcome applications from all backgrounds.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Following our merger with Quadra Claims this year, we are looking for an experienced Desk based Loss Adjuster, or Senior Claims Technician looking for career progression, to manage a range of Property claims effectively, providing service delivery within clients SLAs. The role offers a varied portfolio of claims, including Domestic, Heritage, High Net Worth, Places of Worship, Property Owners and Commercial. You'll be joining our dedicated team of adjusters and claims technicians who have an extensive collective experience dealing with claims within these sectors, with many being named approved adjusters for several specialist insurers.
Who we're looking for:
Our successful candidate will have a proven record of managing a mixed portfolio of claims autonomously and be able to demonstrate a track record of providing excellent customer service. This is an outstanding opportunity for someone looking for personal development since although you'll be working autonomously, our culture is to support our employees with the appropriate level of support, with guidance and mentoring, to exceed in their role and drive their career progression.
What you'll be doing:
- Negotiating, settling or repudiating claims in relation to own assigned caseload (both household and commercial losses)
- Generating loss adjusters reports and issuing these to Insurers
- Obtaining substantiating documentation in relation to the claim such as pricing validation, fire, police, weather and Equifax reports
- Appointing Quadrassist, our in house repair network specialists, and non-network suppliers.
- Liaising with insurers and policyholders to obtain information to manage claims
- Generating and issuing written communication including reports, settlements and repudiations to policyholders
- Carrying out Sightcalls on an adhoc basis
About you:
- Ideally be CII or CILA qualified, or prepared to work towards a relevant qualification
- Customer focus with a track record of delivering outstanding levels of service within the Loss Adjusting or Insurance sector
- Ability to work on your own initiative and take ownership of your own caseload of claims, seeking assistance as necessary
- Ensures all activities and decisions improve the service provided for clients
- Builds trust and respect by keeping to the commitments made
- Communicate effectively in all situations
- Seek feedback and invests time in their own self-development both technically and personally
- Excellent organisational & communications skills
- A positive attitude and a proactive approach to solving problems
- Able to co-ordinate a variety of actions concurrently
- Ability to work to given targets
- Conscientious, hard working as well as flexible and adaptable during times of surge
In return we'll offer:
- A competitive base salary based on your level of experience & qualifications
- Contributory Company Pension
- Car or Car Allowance options
- Life assurance x 4 annual basic salary
- 25 days holiday with purchase/buy back scheme
- Employee assistance programme to support your well being
- Various discounts on lifestyle benefits, such as retail and homewares, via our 'perks at work' scheme
- An inclusive and people centric place to work, a comfortable and professional working environment and plenty of support to develop your career
If you have the necessary experience and would be interested in joining a progressive and expanding company who invest heavily in employee development, then please apply or call for an informal discussion.
Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, political opinions or trade union membership.
Woodgate & Clark uses a third party to undertake a number of checks. Any offer of employment made by Woodgate & Clark would be conditional upon receiving a satisfactory reference, identity document(s), basic DBS certificate and basic credit check.
Desk Adjuster, Specialist Services Arbeitgeber: Woodgate & Clark
Kontaktperson:
Woodgate & Clark HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Desk Adjuster, Specialist Services
✨Tip Number 1
Familiarize yourself with the specific types of claims mentioned in the job description, such as Domestic, Heritage, and High Net Worth claims. Understanding the nuances of these claims will help you demonstrate your expertise during the interview.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully managed client relationships in previous roles. This will show that you can deliver outstanding service, which is a key requirement for this position.
✨Tip Number 3
Research Woodgate & Clark's company culture and values. Being able to articulate how your personal values align with theirs can set you apart from other candidates and demonstrate your commitment to being a good fit for their team.
✨Tip Number 4
Prepare to discuss your ability to work autonomously while also seeking assistance when necessary. Providing examples of how you've balanced independence with collaboration in past roles will showcase your adaptability and problem-solving skills.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Desk Adjuster, Specialist Services
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing a mixed portfolio of claims. Emphasize any relevant qualifications like CII or CILA, and showcase your customer service achievements.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed claims and provided excellent service in previous positions.
Highlight Relevant Skills: Clearly outline your skills that align with the job description, such as negotiation, communication, and organizational skills. Provide examples of how you've used these skills to improve service delivery.
Showcase Your Initiative: Demonstrate your ability to work autonomously by providing examples of past experiences where you took ownership of your caseload and made decisions that positively impacted clients.
Wie du dich auf ein Vorstellungsgespräch bei Woodgate & Clark vorbereitest
✨Showcase Your Experience
Be prepared to discuss your previous experience managing a mixed portfolio of claims. Highlight specific examples where you provided excellent customer service and how you handled complex situations.
✨Demonstrate Your Negotiation Skills
Since the role involves negotiating and settling claims, be ready to share instances where you successfully negotiated outcomes. This will show your ability to handle the responsibilities of the position.
✨Emphasize Your Autonomy
The job requires working autonomously, so illustrate your ability to take ownership of your caseload. Discuss how you prioritize tasks and seek assistance when necessary, showcasing your initiative.
✨Prepare for Technical Questions
Brush up on relevant technical knowledge related to loss adjusting and insurance. Be ready to answer questions about industry standards, regulations, and best practices to demonstrate your expertise.
