Working Student within Customer Service Offer Management (d/f/m)
Working Student within Customer Service Offer Management (d/f/m)

Working Student within Customer Service Offer Management (d/f/m)

Hamburg Werkstudent
Airbus

Auf einen Blick

  • Aufgaben: Support the Cabin Offer Management team with project management and data analysis tasks.
  • Arbeitgeber: Join Airbus, a leading aerospace company known for innovation and global impact.
  • Mitarbeitervorteile: Enjoy flexible hours, an attractive salary, and opportunities for mobile working.
  • Warum dieser Job: Be part of a dynamic team, work on high-tech projects, and network internationally.
  • Gewünschte Qualifikationen: Must be a full-time student in Engineering, Business, or Data Science with strong communication skills.
  • Andere Informationen: Work in Hamburg's vibrant culture and enjoy potential travel opportunities.

In order to support the Cabin Offer Management team, Airbus Operations is looking for a Working Student within Customer Service Offer Management (d/f/m). You are a full-time student, looking for a working student position? Then apply now! We look forward to you supporting us in the Customer Service Cabin Offer Management team as a working student (d/f/m) with approx. 18 hours a week!

Location: Hamburg Finkenwerder

Start: 01.10.2024

Duration: Until 31.12.2025, with the option to extend.

The Cabin Offer Management team is part of Airframe Services in the Customer Services division of AIRBUS. Our mission is to provide Technical Offers & ROMs (Rough Order of Magnitude) for airline customers and their AIRBUS fleet. The team is the E2E leader for upgrading technical offers and ROMs from initial customer request to final acceptance by the customer. It encompasses leading a multi-functional project team during the complete process.

Definition

Working students are students who are enrolled at a University or some other institution of higher education, and who are employed in a reasonably long, fixed-term position parallel to their studies. This position must not be confused with an internship or with the possibility of writing a final thesis. This employment usually takes place directly on the company's premises. A working student's main focus remains on their studies, which is why, during term-time, working students are not allowed to work more than 20 hours per week. Working students therefore usually work near their place of study, so as to conveniently combine studying and employment.

Your location

You will be working at the largest production site for civil aircraft situated in Hamburg. Its location on the southern banks of the river Elbe includes the option to commute by ferry. Experience the special flair of Hamburg in your spare time where vibrant cosmopolitan culture meets nautic legacy.

Your benefits

  • Attractive salary and work-life balance with an 18-hour week (Flexible working hours).
  • A final thesis is possible after consultation with the department.
  • Mobile working after agreement with the department.
  • Work with modern/diversified technologies.
  • Opportunity to participate in the Airbus Community to expand your own network.
  • International environment with the chance to network globally.
  • Challenging tasks and unique high tech products and services.
  • Traveling in Europe, overseas or within Germany (team events) is possible after consultation and agreement from the department.

Your tasks and responsibilities

  • Support continuous improvement of the End-to-end Offer process for the on time, on cost and on quality delivery of a complete, accurate and competitive offer.
  • Support performance management.
  • Lead improvement initiatives (fully empowered).
  • Support the Offer Managers in leading a multi-functional team/cross functional team incl. Engineering, Procurement, Supply Chain, Finance/Costing, Product Programme, Sales (worldwide located) and Marketing according to the defined project governance (incl. offer review meetings and steering up to senior management level).
  • Data Analysis.
  • Challenge the status quo and proactively propose improvement initiatives in processes, tools and way of work.
  • Support project and performance reviews (internal and external).

Desired skills and qualifications

  • Enrolled full-time Bachelor or Master's student in the area of Industrial Engineering, Engineering, Business Administration, Data Science/Data Analytics or Aerospace or an equivalent field of study.
  • Stakeholder management skills.
  • Data analytics skills.
  • Project management experience.
  • First experience in customer services is a clear plus.
  • Solid financial understanding incl. experience in business case calculation is a plus.
  • You have good IT skills incl. Microsoft Office and GSuite application.
  • Ideally you are confident with SAP.
  • Like to work in a transnational team and you bring a positive mindset.
  • Adapt to different stakeholders & management levels and have good communication skills.
  • The ability to convince and motivate people.
  • You like to work autonomously on the one hand and on the other hand you are a real team player and collaboration is important for you.
  • Structured way of work completes your profile.
  • English at negotiation level.
  • German advanced.

Please upload the following documents: cover letter, CV, relevant transcripts, enrollment certificate.

Not a 100% match? No worries! Airbus supports your personal growth. Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all.

Working Student within Customer Service Offer Management (d/f/m) Arbeitgeber: Airbus

Airbus Operations GmbH is an exceptional employer, offering a dynamic work environment in the vibrant city of Hamburg, where you can balance your studies with a part-time role in Customer Service Offer Management. With flexible working hours, opportunities for personal growth, and the chance to engage with cutting-edge technologies, you will be a valued team member contributing to meaningful projects. Enjoy the unique cultural flair of Hamburg while building a global network within an international team dedicated to innovation and excellence.
Airbus

Kontaktperson:

Airbus HR Team

emsom@airbus.com

StudySmarter Bewerbungstipps 🤫

So bekommst du den Job: Working Student within Customer Service Offer Management (d/f/m)

Tip Number 1

Make sure to familiarize yourself with the Cabin Offer Management team and their processes. Understanding how they manage technical offers and ROMs will give you a significant advantage during your interview.

Tip Number 2

Highlight any relevant experience you have in project management or customer service. Even if it's from your studies or previous jobs, demonstrating your ability to work in a multi-functional team will be crucial.

Tip Number 3

Brush up on your data analytics skills, as this role involves data analysis and performance management. Being able to discuss specific tools or methods you've used in the past can set you apart.

Tip Number 4

Since the position requires good communication skills, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've successfully collaborated with others in previous projects.

Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Working Student within Customer Service Offer Management (d/f/m)

Stakeholder Management
Data Analytics
Project Management
Customer Service Experience
Financial Understanding
Business Case Calculation
Microsoft Office Proficiency
GSuite Application Skills
SAP Knowledge
Autonomous Work Style
Team Collaboration
Structured Work Approach
Negotiation Level English
Advanced German Communication
Positive Mindset
Improvement Initiative Proposal

Tipps für deine Bewerbung 🫡

Understand the Role: Make sure you fully understand the responsibilities and requirements of the Working Student position within Customer Service Offer Management. Tailor your application to highlight relevant skills and experiences that align with the job description.

Craft a Compelling Cover Letter: Write a personalized cover letter that showcases your enthusiasm for the role and the company. Mention specific projects or experiences that demonstrate your ability to support the Cabin Offer Management team effectively.

Highlight Relevant Skills: In your CV, emphasize your skills in data analysis, project management, and stakeholder management. Include any experience you have in customer service or related fields, as well as your proficiency in Microsoft Office and GSuite applications.

Prepare Required Documents: Ensure you have all necessary documents ready for submission: a well-structured CV, a tailored cover letter, relevant transcripts, and your enrollment certificate. Double-check for any specific document requests mentioned in the job listing.

Wie du dich auf ein Vorstellungsgespräch bei Airbus vorbereitest

Understand the Role

Make sure you have a clear understanding of the responsibilities and tasks associated with the Working Student position in Customer Service Offer Management. Familiarize yourself with the End-to-end Offer process and how it impacts customer satisfaction.

Showcase Your Skills

Highlight your data analytics skills and any project management experience you have. Be prepared to discuss specific examples where you've successfully managed projects or improved processes, as this aligns with the role's requirements.

Prepare for Stakeholder Management Questions

Since stakeholder management is crucial for this position, think of instances where you've effectively communicated or collaborated with different teams. Be ready to explain how you adapt your communication style to various stakeholders.

Demonstrate Your Team Spirit

Airbus values collaboration, so be sure to express your enthusiasm for working in a team environment. Share experiences that showcase your ability to work autonomously while also being a supportive team player.

Working Student within Customer Service Offer Management (d/f/m)
Airbus Jetzt bewerben
Airbus
  • Working Student within Customer Service Offer Management (d/f/m)

    Hamburg
    Werkstudent
    Jetzt bewerben

    Bewerbungsfrist: 2026-09-23

  • Airbus

    Airbus

    1969

    Company Overview Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world’s leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide. We offer Graduate roles to students from a variety of academic backgrounds across France, Germany, Spain, and the UK. We offer the opportunity to choose from…

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