BOUTIQUE MANAGER (W/M)

As part of the development of CHANEL F&B Boutiques in Travel Retail, we are looking for a Boutique Manager for our new CHANEL F&B Boutique at Zurich airport (opening May 2025).

As a Boutique Manager, you will have a key role in deploying Chanel’s Retail vision, ensuring operational excellence as well as a unique client experience at any time. You will be responsible for all Retail activities within the Boutique (strategical, analytical & operational), elevating Chanel’s brand image & performance. To successfully carry out your missions, you will be supported on a daily base by the CHANEL Travel Retail department and our partner Avolta.

Permanent position
Starting from May
Location: Zurich airport

YOUR MISSIONS

Team management:

• Lead by example on the sales floor, demonstrating state of the art client engagement and selling techniques.
• Establish a strong team spirit and a positive working environment.
• Ensure the understanding and implementation of Chanel’s strategy.
• Build & lead positive, ambitious & constructive team briefings.
• Follow up on performance indicators of each employee, providing regular feedback.
• Develop individual action plans to ensure the success of each team member.
• Drive the team on the field, allowing them to perform at their best.
• Update team schedules together with the Terminal Manager (Avolta), guaranteeing a smooth Boutique operation at any time.
• Inspire your team, while proactively developing your personal skills & knowledge.
• Participate in recruiting talent, setting up personalized integration programs.

Business development:

• Develop a deep knowledge of the Travel Retail environment in Zurich Airport.
• Be a driving force in developing the business on a day to day.
• Propose different actions to improve the business, adapting to several passenger profiles.
• Analyze and pilot KPIs ensuring constant progress & reaching our ambitious targets.
• Guarantee a correct implementation of animations, client experiences and visual merchandising recommendations.
• Ensure that Boutique guidelines are implemented and respected at any time.
• Manage the order process and use of sales aids in line with the brands’ strategy.
• Develop a healthy and positive partnership with Avolta’s local management.
• Guarantee an excellent stock level, through constant communication with Avolta’s local management.
• Work closely with the Chanel & Avolta logistics departments to ensure the proper management of F&B and Eyewear inventories, and the implementation of new launches according to the defined schedule. Make proposals for Eyewear orders.

Be an Ambassador of CHANEL brand:

• Create personalized client experiences, based on CHANEL’s experience paths, brand culture and know-how.
• Develop loyalty and long-lasting relationships with clients.
• Represent the boutique internally and externally:

• Create synergies with Duty Free Multi Brand Stores.
• Create and develop a strong partnership with each business partner.

PROFILE:

You have a passion for high-end retail, a deep understanding of luxury brands, and a commitment to providing exceptional client service. With approx. 5 years in retail, you are driven to curate a personalized shopping experience, building lasting relationships, and overseeing day-to-day operations to ensure the boutique runs seamlessly.

Key Skills:

• Expertise in luxury retail sales and client relationship management.
• Strong leadership and team management capabilities.
• In-depth knowledge of beauty trends, high-end product offerings, and market insights.
• Exceptional communication and interpersonal skills.
• Proficient in inventory management, visual merchandising, and stock control.
• Ability to create a welcoming and elegant boutique environment.
• High-level organizational skills and multitasking abilities.
• Fluency in German, English (any other foreign language is a plus).

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