Global Cloud Support

Your responsibilities

• Investigate and resolve technical issues in a timely manner, ensuring minimal disruption to client operations.
• Collaborate with cross-functional teams to escalate and address complex problems effectively.
• Monitor the health and performance of our cloud infrastructure, proactively identifying and addressing potential issues to minimize downtime and optimize performance.
• Ensure adherence to security policies and best practices in cloud environments. Implement and maintain robust security measures to safeguard data and mitigate risks.
• Document and maintain knowledge base articles, tutorials, and best practices to assist customers and internal stakeholders in utilizing our cloud services effectively.
• Participate in on-call rotation to provide 24/7 support for critical issues and emergencies.

Your qualification

• Bachelor's degree (BS) is required.
• Minimum of 5 years of experience in a similar role, preferably in a cloud-based environment.
• Strong understanding of cloud computing concepts, architectures, and technologies (e.g., AWS, Azure, Google Cloud Platform).
• Proficiency in Linux/Unix system administration, shell scripting, and technologies such as Docker and Kubernetes.
• Excellent communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
• Proven track record of delivering high-quality customer service and support.
• Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator) are a plus.
• Cloud computing platforms (AWS, Azure, Google Cloud).
• Infrastructure as Code (IaC) tools (Terraform, CloudFormation) and configuration management tools (Ansible, Puppet, Chef).
• Cloud security, compliance, cloud monitoring, and performance analysis.
• Disaster recovery planning.
• Automation scripting (Python, Bash, PowerShell) and (Jenkins, GitLab CI, Azure DevOps).
• Networking, VPN configuration, and Database management (SQL, NoSQL).
• Operating systems (Linux, Windows), Project management and prioritization.
• Troubleshooting/problem-solving skills and cross-functional collaboration.
• Communicates effectively with customers, internal teams, and stakeholders through various channels, including written communication, presentations, and interpersonal interactions.
• Maintains an empathetic approach toward understanding and addressing customer needs, concerns, and goals.
• A customer-centric mindset focused on delivering value and ensuring customer satisfaction.
• Skilled in building and nurturing strong, trust-based relationships with customers.
• Possesses analytical and critical thinking skills to identify root causes of issues, develop creative solutions, and make data-driven decisions.
• Ability to anticipate potential challenges and proactively address them.
• Has a strong technical aptitude and understanding of the product or service being offered, as well as the industry and market landscape.
• Must consistently achieve results, even under challenging circumstances.
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Gains the confidence and trust of others through honesty, integrity, and authenticity.

Your benefits

• Flexible working hours, remote work possible (up to 60%).
• 30 days of holidays per year.
• Modern office and an inspiring working environment.
• Employee restaurant with live cooking and healthy food (subsidized).
• Public transport ticket (100% subsidized) or free parking space.
• Company sport groups and an inhouse company gym.
• Employee Assistance Program to support your health, mental and emotional well-being.
• A comprehensive company pension scheme.
• Company medical officer and vaccination offers.
• Childcare through our 'Buttje&Deern' partner.
• Bike leasing.