(Senior) Technical Services Manager (TSM) (f/m/d) - maternity leave limited 1 year

We help the world run better. At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do

As a Senior Technical Services Manager (TSM) you will be a technical advisor helping customers accelerate their cloud transformation journey with tailored-to-fit cloud solutions that deliver business value and outcomes. This includes assessing the customer's business requirements for their SAP landscape and navigating and mitigating cloud adoption challenges together with our business network partners. This will include understanding the business transformation goals and challenges of our customers, suggesting solutions and services, and identifying and positioning SAP Enterprise Cloud Services portfolio offerings. You will ensure smooth transitions by identifying issues, finding solutions, designing optimal configurations to maximize performance and availability, and acting as an escalation point for technical issues.

Your responsibilities will be to:

• Understand the customer business, goals and challenges in order to suggest solutions & services
• Identify and position services of SAP Enterprise Cloud services that deliver value to the customer from portfolio
• Identify top issues, define and implement the action items across customer landscape
• Design optimal SAP configuration to maximize system performance and availability
• Drive technology discussions, innovations and recognized as the escalation point for technical issues

What you bring

To be successful in this role you will need to have expertise in SAP technologies and products with a comprehensive knowledge of SAP Basis or S/4HANA architecture, conversion, migration path, methodology and tools or SAP HANA. You will also need to have:

• Bachelor or Master degree in Computer Science or related field
• Excellent verbal and written communications skills in English, German is a plus
• 7+ years of experience in SAP Technology Consulting with at least 3 years of experience in customer facing roles
• Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools, SAP HANA
• Understanding of SAP High Availability or Disaster Recovery architecture, network and virtual technologies (load-balancer, virtual machine)
• Deep experience in technical planning, implementation, configuration and integration of SAP solutions
• Expertise on SAP Technologies and Products with Solid know-how on hyperscalers (AWS, Azure, GCP is a plus)

Meet your team

SAP Enterprise Cloud Services is part of the SAP Product Engineering board area in SAP. Enterprise Cloud Services is a business unit focusing on delivery of managed private cloud services. To provide our customers with the right level of service, we have Technical and customer facing roles within the unit along with technical delivery.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.