2nd Level IT Remote Support - (Senior) Service Desk Support Engineer (m/w/d)

2nd Level IT Remote Support – (Senior) Service Desk Support Engineer (m/f/d) – hybrid working (remote & presence)

Working hours: full-time

Location: Berlin

Akkodis – formed through the merger of AKKA & Modis – is a global leader in engineering & IT. As a global partner in an ever-changing technology & competitive environment, we support our clients with our 360° offering to create a more sustainable & smarter future. Our 50,000 motivated engineers & digital experts go beyond the possible every day to create the incredible.

For a project of our client, a renowned company in the IT industry, we are looking for reinforcement – with immediate effect.

Your tasks

• Management and support of more than 40,000 mobile devices with Windows 10
• Comprehensive processing of IT faults and service requests through telephone and written support, based on incoming tickets
• Support for the entire lifecycle of client software and hardware, including deployment, rollout, updates, complaints and decommissioning of devices
• Documentation of all support activities with timely forwarding and continuous maintenance of the knowledge database

Your profile

• Completed training as an IT specialist for system integration, IT systems electronics technician or a comparable qualification
• Sound knowledge of MS Intune and Azure/Entra ID
• Experience in troubleshooting Windows 10 (operating system, networks, application deployment)
• ITIL Foundation certification as well as practical experience in the application of IT service management structures, especially in incident and problem management
• Strong analytical skills and high problem-solving competence for IT technical challenges
• Confident handling of ticket systems, such as Jira Service Management, OTRS or ServiceNow (SNOW)

Your prospects

• There is the possibility to work partly from home/remotely and thus benefit from the advantages of hybrid work (flexible working)
• Team spirit and diversity
• Work-life balance
• Attractive remuneration
• Social benefits
• Versatile further training opportunities
• Team and sporting events
• Global network
• Attractive employee referral program

Benefits may vary depending on position and location. An overview of our benefits can be found on our website under Careers and benefits.

Have we piqued your interest? Then we should definitely get to know each other! Please send us your CV preferably via our online application platform or via the e-mail address below and we will get in touch with you.

Contact us

Mrs. Maryana Dzhandarova

Akkodis Germany Tech Experts GmbH
Information Technology
Lietzenburger Str. 51
10789 Berlin
Phone +49 30/20398410
00730660-1

#J-18808-Ljbffr