Service Technician (Res/Light Comm)

Overview

Position Title: Service Technician (Residential/Light Commercial)

Reports To: Field Supervisor or General Manager

Status: Permanent Full-Time

Location Name: Peitz

Location Address: 1225 East Sioux Avenue, Pierre, South Dakota 57501

Join the team of experts and realize your true potential!

Position Summary

Under minimal supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls.
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner.
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner.
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks.
• Completes routine maintenance and equipment cleaning as needed or required.
• Responsible for delivery and removal of parts and equipment needed to complete service work.
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability.
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for.
• Represents the company professionally, honestly, and ethically in all business matters and activities.
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed.
• Performs similar/other duties as needed or assigned.
• Regular, reliable attendance.

Qualifications

• High school diploma or GED with additional training and 2 to 5 years' experience in HVAC with technical training certification required.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
• EPA and safety certifications required.
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories.
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment.
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
• Valid driver's license with acceptable driving record.
• Available to work flexible hours and on-call shifts as needed.
• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds.

What Do We Offer You as a Service Experts Employee?

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee:

• Competitive Pay, including incentive opportunities for many positions.
• Paid Time Off and Company Holiday Pay.
• Medical /Dental /Vision Insurance programs.
• 401(k) Retirement Savings Plan with company matching contributions.
• Life Insurance, for you and options you can elect for your family.
• Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work.
• World Class Training opportunities through our Experts University.
• Career Development opportunities.

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.