Customer Success Associate / Manager Mid-Market (f / m / d)

• Acting as the primary contact point for project-related matters and as a LCPPV.
• Managing clients\‘ expectations to ensure satisfaction with the services of PrimeVigilance and that the work delivered meets or exceeds these expectations.
• Preparing project scope and objectives based on the signed agreement between the client and PrimeVigilance.
• Planning project activities including deadlines and interim milestones.
• Reporting for the client and PrimeVigilance management, e.g., preparation of monthly reports serving as a basis for invoicing.

Qualifications:

• Proven track record of demonstrated Pharmacovigilance activities including processing and quality review of ICSRs, writing or contributing to aggregate reports, literature screening, reconciliation, and preparation of SOPs.
• PV Project Management experience, ideally from a service provider/CRO.
• Health Care Professional or Life Science Graduate.
• Comfortable communicating at senior levels within pharmaceutical organizations.
• Good leadership qualities including skills in planning, mentoring, meeting facilitation, communication, and problem-solving.
• Must be fluent in both English and German.

Additional Information:

Why PrimeVigilance:

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders, and ages can contribute and grow.

To succeed, we must work together with a human-first approach. Our people are our greatest strength, leading to our continued success in improving the lives of those around us.

We offer:

• Training and career development opportunities internally.
• Strong emphasis on personal and professional growth.
• Friendly and supportive working environment.
• Opportunity to work with colleagues based all over the world with English as the company language.

Our core values are key to how we operate, and if you feel they resonate with you, then PrimeVigilance could be a great company to join!

• Quality
• Integrity & Trust
• Drive & Passion
• Agility & Responsiveness
• Belonging

We look forward to welcoming your application.

Remote Work:

Employment Type:

Key Skills:

Project Management Methodology, Project / Program Management, Construction Estimating, Construction Experience, PMBOK, Visio, Construction Management, Project Management, Project Management Software, Microsoft Project, Project Management Lifecycle, Contracts.

Department / Functional Area: Project Management

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