Technical Support Engineer - SAP on Azure

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Microsoft Corporation Technical Support Engineer – SAP on Azure in Multiple Locations, Germany

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

Effective support for SAP on Azure is crucial for our customers to achieve their business goals. Without proper support, customers may face issues that can lead to system downtime, performance degradation, data loss, and a decrease in customer satisfaction. Microsoft\’\’s CSS-SAP RISE Co-Location with the ECS RISE Technical Operations Team plays a crucial role in helping customers successfully run their ECS workloads on Azure, ensuring the reliability and efficiency of systems and processes for our joint customers. The objective is to develop a sustainable partnership between SAP and Microsoft, continuously enhancing and advancing the customer, support, and development experience of SAP RISE on Azure.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

1. Single point of contact at site
2. Participation in incident response process
3. Drive quickest resolution for the incidents
4. Collaborate with multiple teams like VM (Virtual Machines), Networking, Storage, SAP etc. to identify prevention plans.
5. Build relationships with SAP and other teams.
6. Contribute to building tooling and diagnostics.

Qualifications

Required Qualifications:

1. Hands working experience in SAP on Azure (Shared Disks, Backups, etc.).
2. SAP System Performance tuning, root cause analysis and resolution, should have ability and understanding how multiple layers of the platform impacts SAP.
3. Ability to clearly articulate complex solutions and/or problems.
4. Hyper-Visor/Cloud/Networking Skills: Able to design, deploy and troubleshoot solutions based on the following: Azure or Amazon Web Services (AWS).
5. Operating Systems (OS) Skills: technical knowledge on at least one of the following – Windows, Linux (SLES (SUSE Linux Enterprise Server), RHEL(Red Hat Enterprise Linux)), UNIX. Knowledge should include performance analysis and debugging.
6. Knowledge of HA/DR technologies, including design and implementation of Geographically Dispersed HA/DR solutions like Pacemaker Cluster setup and troubleshooting. Candidate must have proven track record of supporting reliable, highly available and scalable SAP architecture for customers.
7. Working knowledge in PowerShell/Bash scripting.
8. Experienced in RDBMS administration, Knowledge of DBMS query languages, like SQL or Kusto query language (KQL).

Language Qualification:

English Language: fluent in reading, writing and speaking.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (

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