Sales Enablement Customer Success Manager - Hybrid

Founded in 2016 and currently operating in various countries (UK, US, Europe, Asia), Workforce Global has grown consistently over the past 10 years.

We are currently looking for a motivated and strategic-thinking Sales Enablement & Customer Success Manager EMEA for our client\’s Pharmacy Automation Retail business unit. This role reports to the Senior Marketing Manager Pharmacy Automation Retail and is responsible for the strategic development of commercial enablement materials as well as for partner & KOL programs.

During your work, you will discover a culture in which you can learn, grow, and thrive, as well as find satisfaction in doing your part to make the world a better place.

What you will do:

• Develop programs for partners, manage relationships together with sales & local marketing teams, and grow their potential to scale the business.
• Research new potential partners, sign agreements, and drive compelling sales stories.
• Train the sales force on competitive intelligence, value proposition, sales pitches, etc.
• Drive sales enablement tools like competitor toolkits, ROI calculators, VR studies on value proposition for our key markets, etc.
• Enable KOL in peer-to-peer selling and communication.
• Set up customer engagement and ambassador programs to leverage our 14,000 customers in a successful and streamlined way.
• EMEA-wide reference customer program.
• Contract management of KOL and partners.

Requirements:

• Bachelor and/or Master\’s degree level qualification in business administration, marketing, economics, or equivalent.
• At least 5 years of marketing experience in the tech industry, MedTech, or any other B2B segment.
• Experience working closely with sales teams and familiarity with setting up marketing programs.
• Experience on EMEA or global level in coordinating partnership and/or customer loyalty programs.
• Strong knowledge in PowerPoint, Excel, PowerBI, and CRM (preferably Microsoft Dynamics).
• Analytical personality with strong communication skills.
• Willingness to travel for trainings and customer & partner-facing meetings.

Key Skills:

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