Technical Specialist Dynamics 365 Customer Experience (Presales)

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Microsoft Corporation Technical Specialist Dynamics 365 Customer Experience (Presales) in Multiple Locations, Germany

The mission of the Microsoft Business Applications Customer Experience Presales Team is to help our customers digitally transform their business to drive improved sales & marketing experiences in order to contribute to their business goals.

As a Technology Specialist for Microsoft Dynamics 365 Customer Experience and Copilot for Sales, you will be responsible for helping enterprise customers headquartered in Germany drive their best decision on their future sales & marketing platform. This job will allow you to learn and apply deep technical knowledge in the space of business applications whilst simultaneously adapting your communication to the customer stakeholders both in IT and Sales and Marketing departments.

You will be a member of the sales team that consists of Solution Specialists, Customer Success Unit, partners, and engineering. In this role, you will advance pipeline by assisting the Solution Specialist in qualifying the deal, developing the strategy, and inspiring the CxO/Business Decision Maker/Technical Decision Maker. You are responsible for designing the solution and delivering an industry-aligned demonstration to the customer. You will engage partners for co-sell and implementation considerations, engineering to assist with emerging technologies, and Customer Success Unit for deal support. The demo will focus on solving the technical proof requirements while highlighting our business value and competitive differentiators and should result in securing the customer’s solution design endorsement. Once the solution design is secured, you will support the Solution Specialist in finalizing the customer proposal and assisting with licensing.

You will develop relationships with the decision makers at our customers and position yourself as a trusted advisor in your domain. As a recognized product expert, you are responsible for sharing your technical, industry knowledge and best practices with your peers. This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

1. Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement.
2. Engage with the account team to land solution envisioning sessions and business value assessments.
3. Proactively deliver compelling customer-centric solution demonstrations based on technical workload expertise while building Business Decision Maker/CxO/Technical Decision Maker connections.
4. Address solution architecture considerations and competitive objection handling.
5. Assist in formalizing the customer proposal.
6. Collaborate with Partners and Customer Success to align on agreed-upon deployment plan and Key Performance Indicators.
7. Lead discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value.

Qualifications

Required/Minimum Qualifications

1. Strong technical pre-sales or technical consulting experience
2. OR Bachelor\’s Degree in Computer Science, Information Technology, or related field AND solid technical pre-sales or technical consulting experience
3. OR Master\’s Degree in Computer Science, Information Technology, or related field AND technical pre-sales or technical consulting experience
4. Fluent in German and English (written and verbal)

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (

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