CRM Manager HF

We are seeking a highly skilled and strategic CRM Manager to lead the improvement of existing relationship management strategies. You will play a key role in enhancing customer engagement, driving retention, and maximizing the lifetime value of customers. This role requires a mix of analytical, creative, and technical expertise to manage CRM systems and provide actionable insights.

Your key responsibilities are:

1. CRM strategy development: design and implement strategies to retain and engage customers while defining KPIs to measure and optimize the success of CRM initiatives;
2. Data management: oversee the management and segmentation of customer data to ensure accuracy, compliance with GDPR regulations, and actionable insights from analytics;
3. Communication management: plan, execute, and optimize multichannel communication campaigns while developing personalized customer journeys to enhance engagement;
4. Technology and tools: manage CRM platforms, collaborate with IT or vendors for updates and integrations, and evaluate new technologies to improve CRM capabilities;
5. Collaboration and reporting: work closely with cross-functional teams to align CRM strategies with business objectives while analyzing performance and preparing actionable reports for stakeholders.

Your profile:

You hold a Bachelor’s degree in Marketing, Business, or a related field complemented by 3-5 years of proven experience in a CRM or customer-focused role.

Proficient in using CRM platforms like HubSpot, you bring strong analytical capabilities and hands-on experience with data visualization tools such as Looker Studio and Power BI.

Your excellent communication and interpersonal skills are matched by a solid understanding of customer data privacy regulations and compliance.

Fluency in English, both written and verbal, is essential, while proficiency in German and French is considered a valuable asset.

Key Skills:

1. Junit
2. Customer Service
3. Freelancing
4. Industrial Safety
5. ACCA
6. Arbitration

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