German-Speaking Customer Experts for Leading Electronics Brand

Join our Customer Experts team, work in Greece for a leading Electronics Brand and boost your professional development.

Take advantage of your German language skills! As a Customer Service Representative in our customer support team, you will be supporting customers of a leading multinational electronics company.

Whether you are looking for personal development, learning & career opportunities, cultural discovery or simply a lifetime experience, you will find it there. You would be receiving top-class training from one of the biggest brands in the world and boost your professional development. You would be working for a Great Place of Work awarded Company whose main mission is to deliver exceptional customer experience all over the world.

Your responsibilities:

• Responding to customers\‘ inquiries via e-mail, chat & phone.
• Providing how-to-use steps for their newly bought devices and guiding them to arrange a repair if needed.
• Work effectively as part of a team, developing effective and supportive relationships with colleagues and management.
• Be positive & proactive and have a desire for applying continuous improvement processes.
• Provide and maintain a strong, professional relationship with all customers and always show empathy.
• Strive towards customer retention and loyalty, fully supporting the customers to achieve a successful outcome to their inquiry.

Job requirements:

• Fluency in German.
• Excellent writing skills.
• Good command of English.
• Soft skills & politeness.
• Technically adept (know your way around Windows, shortcuts, basic troubleshooting).
• Capability of multitasking.

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process – all at no cost to you).
• Competitive monthly salary + 2 extra salaries per year.
• Referral Program: Bring a Friend and get up to €3.500 depending on the language.
• Health care benefits and numerous other discounts.
• Full training by certified instructors.
• Professional growth & development opportunities.
• Special events as well as community & social responsibility initiatives.
• Free online Greek language courses.
• State of the art premises, providing a great working environment with relaxing break areas.
• Work for a Great Place to Work-Certified Company that fosters diversity.

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

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