System Administrator- German Speaker

Application and Operating System Maintenance: Providing maintenance and support services for applications and operating systems, either directly to users or through service delivery functions.

Diagnostic Troubleshooting: Collecting comprehensive diagnostic information, analyzing problems, and resolving issues related to end-user computers (EUC).

Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.

Performance Monitoring: Monitor and resolve performance-related issues.

User Training and Advice: Advice, training, and corrections (permanent or temporary) for users.

Documentation and Extensions: Updating or creating documentation, editing data, and defining extensions.

Collaboration: Close collaboration with colleagues specializing in various areas (e.g. database administration, network support), vendors, and third-party providers.

Required Skills:

Previous experience in a customer-facing end-user support role is advantageous. This could include roles such as help desk technician, desktop support specialist, or similar positions.

Language Requirement: German (at least C1 level).

Customer-Focused Support: Experience in a customer-focused end-user support function that includes EUC and software/OS installations and support.

Incident Resolution: Mastering the resolution of incidents, requests, changes, and problem-solving within the framework of the agreed Service Level Agreements (SLAs).

Microsoft Product Knowledge: Good knowledge of the Microsoft product offering, including key features and competitor products.

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