Engineer, Customer Support (m / f / d)

Responsibilities

• Evaluate, analyze, diagnose and solve technical equipment problems via telephone, remote access or in person at a customer location
• Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
• Representing the company to the customer and accountability for customer satisfaction with service
• Coordinating actions with customers to minimize downtime
• Training and Support service engineers worldwide
• Communication with all partners in a timely manner
• Effectively present information to management
• Comply and follow all procedures within the company security policy
• Adhere to all safety and health rules and regulations

Minimum Qualifications

• University Degree in Electronics, Electrical Engineering, Mechanical Engineering, or equivalent experience
• Good practical skills in electronic, electrical, pneumatic, and mechanical assembly
• Ability to read and work with engineering drawings, schematics, and technical manuals
• Excellent analytical problem-solving skills
• Good presentation and interpersonal skills
• Good communication skills in English and German
• Proficiency in MS Office tools
• Willingness to travel to customer sites on a regular basis (roughly 25%) for onsite support and service & systems installation

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