Senior Projektmanager - Serviceschalter

Our client, a leading global IT Service Provider (Top 3 in Forbes “Best Regarded Companies”) with over K employees worldwide, servicing Clients across the Fortune Global.

Role Overview

• Plan, execute and monitor projects to improve the Service Desk experience
• Identify opportunities for improvement in the Service Desk
• Develop and implement solutions to optimise service desk processes
• Collaborate with stakeholders from different areas to understand requirements and develop solutions
• Analysing service desk data to identify trends and patterns
• Creating reports and presentations to showcase project progress and results
• Ensuring compliance with SLAs and KPIs

Your Profile

• At least 3 years of experience in IT Service Desk or a similar field
• Fluent in German (min. C1 level) and very good English skills
• Strong analytical and problem-solving skills

The Offer

• Location: Stuttgart

Interested? Send your CV to us. Let\’s have a chat to discuss this or any other opportunities of your interest. We might have the job for you!

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