Customer Delivery and Success Specialist (SaaS / Platform / Cloud)(Hybrid - m / f / x)

As Customer Delivery and Customer Success Specialist (CSM), you will be responsible for onboarding new clients and driving customer happiness and utilization during the entire life cycle of their usage of our ‘Risk Data and Services’ (RDS) platform.

You will drive customer retention and expansion of existing relationships, working closely with our sales and solutions team. In this role, you will work closely with Corporate Solutions insurance customer managers to ensure the long-term satisfaction of our customers.

The successful candidate would focus on clients in the DACH region and might visit customers onsite from time to time.

Key Responsibilities:

• Deliver exceptional service and support that drive product adoption, active use, and customer happiness.
• Contribute to key performance indicators (KPIs) that measure and track customer success metrics, including usage, satisfaction, retention, and expansion.
• Collaborate cross-functionally with sales, solution development, and support teams to drive engagement initiatives and ensure growth attainment, aligning across the organization.
• Define and implement scalable processes and workflows to accelerate and streamline customer onboarding, adoption, and retention efforts.
• Develop and maintain strong relationships with key customers, serving as their advocate within the company and driving value realization.
• Stay informed about industry best practices, emerging trends, and competitor offerings to continuously improve our customer success initiatives and maintain a competitive edge.

About the Team:

We are a global team with colleagues based in Zurich, Manchester, and Singapore and offer a dynamic working environment where curious and adaptable people thrive. Are you ready to \“roll your sleeves\“ up?

Our world has changed. Risk is accelerating, and that is compounded by the fact that everything is deeply interconnected, from geopolitical and economic issues to technology, climate, and regulation. In these volatile times, companies want to better understand and act on their risks but lack the risk infrastructure and analytical tools.

Our ‘Risk Data and Services’ (RDS) platform empowers companies to take control of their risks. It gives them access to state-of-the-art data infrastructure and risk models from Swiss Re and third parties. With these insights, companies can make critical decisions.

The RDS platform has generated considerable traction among large and mid-sized companies worldwide. We are now embarking on the next phase, and success in this role will be realized through strong collaboration with multi-disciplinary teams, a pragmatic approach, and a \“can-do\“ attitude.

About You:

The ideal candidate comes with a passion for technology and innovation, and a natural client-centric approach to the business.

Must haves:

• Bachelor\’s degree in business, marketing, computer science, or a related field.
• Proven experience in customer-facing roles and enthusiasm for post-sales account management for SaaS / Cloud / Platform subscription-based solutions.
• A highly responsive and customer-centric attitude with strong communication skills and the ability to work within a team, build rapport with customers, and influence stakeholders at all levels.
• Proven record of driving high client satisfaction and retention above market average.
• Strong stakeholder management experience – also in potentially complex situations.
• Business proficiency in English and German. French business proficiency is a plus, and any other European language is welcome.

Nice to haves:

• Experience in a start-up environment is a big plus.
• Experience working with CRM systems and customer success platforms is a plus.

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About Swiss Re Corporate Solutions:

Swiss Re is one of the world’s leading providers of reinsurance, insurance, and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought, or other characteristics. In our inclusive and flexible environment, everyone can bring their authentic selves to work and their passion for sustainability.

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