Business Process Analyst - Marketing & Sales (f / m / d)

Help, care, protect and grow. We support healthcare professionals so they can focus on what really matters: to positively impact people\’s lives. We realize solutions that make a difference. With your commitment, you can grow in your job every day. At HARTMANN, we believe in the difference you can make.

Join our team as

Business Process Analyst – Marketing & Sales (f/m/d)

You will join the Business Transformation – Process Management Team, focusing on the end-to-end customer experience from Marketing & Sales through Order Processing & Customer Service, including Bonus Management and Pricing.

As a Business Process Analyst for Sales & Marketing, you manage dedicated activities/projects and act as a process expert. You actively engage with operational units globally to support them in becoming a leaner organization. This involves establishing and continuously adjusting a joint functional roadmap as well as executing crucial initiatives.

Responsibilities:

• You serve as the in-house business process analyst, fostering process excellence throughout the end-to-end customer experience with unique expertise in Marketing & Sales.
• You develop an overarching understanding of all interdependencies within the end-to-end customer experience, including the process areas around Marketing, Sales, Order Processing, and Customer Service.
• You lead the collaboration with various functions to identify potential new ideas, inefficiencies, and opportunities for improvement in the data-tools-process triangle.
• You collect business requirements and translate them into functional specifications for our global implementation of SAP S/4 HANA and related systems.
• You develop and improve state-of-the-art processes, establish clear rules and guidance, and integrate them into the process house and functional roadmap.
• You participate in industry expert groups and forums to transfer outside-in innovations into PAUL HARTMANN Group and identify industry standards for adoption.
• You screen the external provider market for innovation and internal adoption.

Qualifications:

• You preferably hold a Master\’s degree in business administration, engineering, or a comparable field of study.
• You have proven experience in designing and implementing new processes.
• You have deep and hands-on experience in various functions and processes.
• Strong analytical thinking and modeling skills are among your strengths.
• Ideally, you have skills and experience with Process Mining technologies (e.g., Signavio, Celonis).
• Ideally, you have skills and experience in data analytics and programming languages such as Python or R, or advanced experience using SAP SAC or Microsoft Power BI.
• Knowledge of enterprise systems (e.g., SAP ERP, BW) is a plus.
• Profound professional experience in operational units/process organizations in a comparable environment with a focus on Marketing & Sales is a plus.
• Deep experience in LEAN and LEAN methods; Six Sigma certification is a plus.
• Extensive hands-on experience in project management and successful Change Management is a plus.
• Fluent in English and German is expected.

Benefits:

• Flexible working conditions, such as flexible working hours and mobile working.
• Attractive ways of combining work and family life, e.g., childcare subsidy.
• 30 days paid leave per year, plus special leave for exceptional life events as well as vacation pay and special annual payment according to collective agreement.
• Company pension plan with attractive employer contribution incl. matching model for deferred compensation.
• Plenty of parking spaces, canteen with café bar, and ongoing offers in the employee shop.
• Access to over 6000 fitness and yoga studios, swimming pools as well as Crossfit and bouldering halls (EGYM Wellpass).
• Various health and fitness offers, e.g., skin cancer screenings, online courses for mental health, massage offers, yoga during lunch break, etc.
• Job Bike Leasing.
• Attractive discounts on e.g., travel, fashion, and technology via our corporate benefits platform.

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