IT Desktop Support Engineer (German and English)

IT Desktop Support Engineer (German and English)

On-site in Frankfurt

Full-time contract

Language: German and English (MUST)

Responsibilities:

1. Provide IT Infrastructure field support including troubleshooting hardware, software, and operating system issues.
2. Install, troubleshoot, and fix desktops, printers, laptops, and other computer peripherals.
3. Perform smart hand activity under instruction at sites.
4. Lift/move computer equipment weighing up to 50Lbs.
5. Support desk side and PC break/fix operations, including basic administration of Windows O/S.
6. Utilize Anti-spyware and Anti-virus software.
7. Provide smart hand support for peripheral and networking hardware.
8. Troubleshoot systems and networks using deductive reasoning skills.
9. Communicate effectively with clients and management.
10. Work with deadlines and complete tasks on-time.

Minimum Qualifications:

1. 2 to 5 years\‘ experience in IT support.
2. Associate\’s Degree in Electronics and CompTIA A+ Certification preferred.
3. Knowledge of ticketing tools (ServiceNow / Remedy etc.).
4. Basic understanding of Mobile Device Management systems.
5. Basic understanding of VDI, SCCM, Skype for Business, OneDrive.

Non-Technical Skills:

1. Strong oral and written communication skills.
2. Able to interact with customers at different levels.
3. Self-driven and result-oriented.
4. Passionate about the work.

Seniority level: Associate

Employment type: Contract

Job function: Information Technology

Industries: IT Services and IT Consulting

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